4 years of Delhi Government: Citizens of Delhi give thumbs up to work done in Health, Power, School Education and Water Supply

14th February 2019, New Delhi: The Delhi Government run by Aam Aadmi Party today completes four years of governance. This is a Government that raised expectations of people and came to power claiming to be the common man’s Government. LocalCircles conducted a 9-point poll among citizens of Delhi which received over 37,000 votes to understand what people feel about the Government’s performance. LocalCircles has been conducting this survey each year over the last 4 years and to understand the change over time, a comparison to previous years has also been created.

Overall the results indicate that the Delhi Government has delivered improvements on basic necessities like water supply, power supply, health and school education. The results also show that people of Delhi are not happy with lack of efforts by the Delhi Government to improve air quality. On the corruption front, after 4 years people feel that corruption in areas governed by Delhi Government has reduced. However, the percentage of people believing the same has reduced as compared to year 3 highlighting deterioration over the last 12 months instead of improvement

Having said that, the Arvind Kejriwal led Delhi Government does suffer from raised expectations and being unable to meet those expectations and promises. Only 35% citizens feel that it has met or exceeded expectations while 63% feel it has delivered below their expectations. The met or exceeded expectations rating has seen a minor deterioration from last year when 38% gave it a thumbs up.

LocalCircles also conducted a similar exercise in Feb 2018 at the completion of 3 years of Delhi Government and the areas of basic necessities like water supply, power supply, health and school education, there has been steady improvement from year 3 to year 4. Efforts of Delhi Government to reduce Pollution or improve Air quality is one area that has shown deterioration while corruption levels have increased slightly, indicating no progress in the 4th year.

Comparison: Performance at 3 years vs 4-years

LocalCircles had conducted a similar study when AAP’s Delhi Government had turned 3 years old. The results of the 3-year vs 4-year comparison are as follows:

• ● Availability, affordability and quality of healthcare services shows improvement
• ● Availability, affordability and quality of school education in Delhi shows improvement
• ● Availability, billing accuracy and quality of water supply shows slight deterioration
• ● Availability and affordability of power supply in Delhi shows improvement
• ● Efforts of Delhi Government to improve air quality show deterioration
• ● Corruption levels show some deterioration

4 years of Delhi Government: High Expectations, Average Delivery say citizens, but give thumbs up to work done on Power, Water, Health and School Education

Performance of Delhi Government over time

Below is the breakdown of the report by individual polls:

Healthcare in Delhi – 59% believe there has been an improvement in healthcare services

59% citizens feel healthcare services in Delhi have improved in the last 4 years

The first question asked how people how they rate the improvement in healthcare services in Delhi in the last 4 years. They were specifically asked to keep availability, affordability and quality as key parameters. 27% said there was significant improvement and 32% said there was some improvement in this area. 24% felt there has been no improvement while 17% felt the situation has gotten worse. Mohalla Clinic project has been liked by citizens as more than 180 clinics have been opened in different parts of the city. Even in Delhi Government hospitals according to citizens, availability of Doctors has improved. Also, many citizens feel that the Government has not been able to restrict poor and unethical practices by private hospitals and pathology labs.

School Education in Delhi – 66% believe there has been an improvement in school education

66% citizens of Delhi feel school education has improved in the last 4 years

The next question asked how citizens of Delhi rated improvement in school education in the last 4 years, keeping key parameters like availability, affordability and quality in mind. 37% felt there was significant improvement and 29% felt there was at least some improvement. 25% said there was no improvement at all and 9% said it had gotten worse.

When it came to improvement in water supply in Delhi in the last 4 years, 29% said there was significant improvement and 30% said there was some improvement. 24% said there was no improvement at all while 17% said the situation had worsened. Citizens were asked to consider key parameters as availability, billing accuracy and quality. While the tanker mafia has been cracked upon for the large part, many societies are paying bribes regularly to jal board officials in their area to use motors and pump ground water.

Water supply in Delhi – 59% feel there has been an improvement in water supply

59% citizens say there has been improvement in water supply in Delhi in last 4 years

Power supply in Delhi – 65% feel there has been an improvement in power supply

65% citizens living in Delhi say power supply has improved in the last 4 years

Power supply has been an area of concern in Delhi for many years with peak summer season seeing long power cuts in different parts of the state. Considering availability and affordability as the key parameters, 36% citizens said that the situation of power supply has significantly improved in Delhi in the last 4 years whereas another 29% said that it had improved a little bit. 19% said there has been no improvement in power supply and 16% said it had gotten worse. Once again, lower power tariffs over a period of time have made many residents of Delhi happy.

Pollution in Delhi – 72% feel there has been deterioration or no improvement in air quality

72% citizens say Delhi Government hasn’t done much in the last 4 years to improve air quality

Delhi is constantly in news due to its poor air quality and air quality hovered between PM 2.5 in the 300-600 range from Oct 18 till Feb 19. People in Delhi were asked to rate Delhi Government’s efforts in the last 4 years to improve air quality. 72% citizens said that the Delhi Government has not done much in the last 4 years to improve air quality. Only 6% said that the Delhi Government had exceeded expectations when it came to work against pollution while 18% said they met expectations.

Following question asked citizens to rate the state of corruption in the state in the last 4 years. 33% said the reduction in corruption was significant, 19% said it was minor, 27% said there was no reduction and 21% said corruption had increased. Citizens were clearly told that Police and Municipal governance does not come under jurisdiction of Delhi Government and it should not be included in the evaluation for fair assessment. People do feel that Corruption in the last 4 years has reduced in areas of Water Supply, Power Supply, Healthcare, School Education, Transport/RTO, Trade Licenses, etc. However, reports about collusive corruption keep coming up in LocalCircles anti-corruption community where Businesses and Administrators are colluding for tenders, contracts or simply transactional cases where both parties benefit, and disclosure is in the interest of none

Corruption in Delhi – 52% feel there has been a reduction in corruption in workings of Delhi Government

52% citizens of Delhi say there has been reduction in corruption in the last 4 years

Bus transportation services in Delhi – 65% citizens of Delhi also feel not enough has been done in the last 4 years to improve bus transportation by Delhi Government

65% citizens of Delhi feel not enough has been done in the last 4 years to improve bus transportation

65% citizens of Delhi also feel not enough has been done in the last 4 years to improve bus transportation. 19% said the work done had met their expectation while only 5% said it had exceeded expectations.

Citizen services at doorstep initiative in Delhi – 28% Delhiites gave a thumbs up to the initiative

28% citizens of Delhi give a thumbs up to Citizen Services at doorstep initiative

The much-hyped citizen services at doorstep initiative was launched in Delhi by the Kejriwal Government in 2018. 28% Delhiites have already given a thumbs up to this initiative while 50% said it was below expectations. 22% said they had not used the service yet. Given the fact that it has only been 6 months since the initiative was launched, it is still a sizable achievement. The real test would be in 2019 where it should become apparent whether the initiative can scale up successfully.

Overall citizen perception – 35% citizens feel Delhi Government has met or exceeded expectations

Only 35% Delhi citizens feel Delhi Government has met or exceeded expectations in the last 4 years

Overall, 63% citizens said that the performance of Delhi Government in the last 4 years has been below expectations. It seems that this is largely due to the fact that the Government in its first 13 day Government significantly raised expectations and broadcasted a trailer that was far more impactful than the actual movie that has played out in the last 4 years. 29% citizens said the performance of the Government had met their expectation while 6% said it had exceeded their expectations. Citizens believe that the Government has done some good work in the last 4 years in areas of basic necessities of citizens but would need to raise its standards soon to make Delhi a world class city in every aspect. People also feel that the Delhi Government leaders need to have a more collaborative approach in working with the Central Government.

Poll Demographics

Over 37,000 responses were received from over 16,000 validated residents of Delhi. 69% of the participants in this survey male were while 31% were female.

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