Connected Consumers

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Founder: Dept. of Consumer Affairs (Government of India)

Department of Consumer Affairs invites you to join India's online consumer community. Via this community, you can share your consumer experiences, find guidance and raise consumer issues. This initiative is founded by Dept. of Consumer Affairs, Government of India and part of the multi pronged approach to enable the Indian Consumer's voice.

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Dettol knew about Coronavirus in Oct 2019
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One company thats raking in from both hands right now is dettol Everyone must see the attached image of a product made in oct 2019 where it says it protects from coronavirus. This is ridiculous by ...

By Sarita Ravichandran

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Viewed by 2571
Return policy of online vendors.
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I would like to get some clarifications from the experts in the forum well versed with the consumer protection Act. In the name of policy is it ok to say 'Money will not be returned unde...

By Rahuldev Narne

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Viewed by 2072
Samsung indifference and cheating for supplying poor quality fridge
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Does any body has problem with Samsung fridge Quality? I have faced substandard quality of Samsung Fridge Samsung India Product RT39K5518S8/TL purchased in 2018 for Rs 36500 and warantee is a...

By Anil Kumar

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Viewed by 2179
Fraud
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I have purchased a product from site (dutyfree shopee) they ensured me that the product will be 100% original and under warranty but when the product received the product was duplicate now i am try...

By Kunal Vibhute

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Viewed by 1997
Dear Support, (Attention: Connected consumers) I am forwarding this communication to you for taking appropriate action. Medlife is an online supplier of medicines and health care products. It has supplied less than the ordered quantity and has taken the full amount of cost of ordered medicines before handing over the packet sent through courier service. Only after opening the packet I came to know that one pack of VESORET capsules (30 capsules) was not supplied. I phoned the customer care service of Medlife and had registered my concern of short-supply within 30 minutes of opening the packet on 08-02-2020 at around 5:30 PM. No replenishing of medicine or refund of money taken in excess for not supplied medicine is done by Medlife despite ensuring refund within next 48 hours. Please help curbing such unethical practices by Medlife and other online merchants. Thanks, Dharm Prakash Verma Sent from my iPad Begin forwarded message: From: dharm verma <dharmprakashverma@yahoo.com> Date: 25 February 2020 at 7:14:54 PM IST To: care@medlife.com Subject: Re: Incomplete supply of ordered medicines against order No. OR2041QU-002A (Reference-Id : 1103272) Dear Medlife care, Please take a complaint from your regular customers in a positive way. Do not blame/attribute the fault by your medicine/packing team on the customer. Measure the (1) depth, (2) length & breadth of the packing box. Then measure the height, breadth & length of the packs (2as per claim by your team) and that of 2 packs of Liv 52 or get a packing box of same dimensions in which medicines were delivered and try yourself to place 2 packs of VESORET and 2 packs of Liv 52 and try to close and seal that box. You will realise that these cannot be contained in that box. It is the biggest lie by your team to claim that they had packed and sealed the box putting 2 Liv 52 packs and 2 VESORET packs in it. Space in the box was only enough for packing 1 VESORET and 2 Liv 52. Your self sought time of 48 hours for resolving the complaint has expired on 23-02-2020 and your reply is not yet received. Please respect your words and commitment. Thanks Dharm Prakash Verma Sent from my iPad On 20-Feb-2020, at 2:54 PM, care@medlife.com wrote: Dear Customer, Greetings from Medlife. Order ID: OR2041QU-002A We regret the inconvenience caused to you. Reference to your concern, I have escalated this issue and re-notified to our concern team so that we can assist you further. I kindly request you to provide us an additional 48 hours of time to get your concern resolved. For any further assistance, please revert to us. Our team will be happy to assist you. Looking forward to serve you better. Thank you for choosing Medlife. Thanks & Regards Shivu Naik CSD Team On: 2020-02-20 14:31:31 , dharm verma wrote: Dear Shri Shivu Naik, You have charged for 2 packets of VESORET but I have pointed out that I received only one packet of VESORET containing 30 capsules . Your container in which medicines were packed was small having no space to accommodate 2 packets of VESORET and 2 packs of Liv52. You see the photos of container with its contents carefully with unbiased mind. You will see that it could not contain 2 packets of VESORET as space available was only sufficient to accommodate one pack of VESORET & 2 packs of Liv52. When I phoned your support section your representative had said that he will refund the amount charged for one pack of VESORET and had taken my (1) Bank's name - Punjab National Bank, Shimla Bypass Br., Dehradun (2) My Account No. 0616000300288824 and (3) Bank's IFSC code PUNB0485400 and had promised to transfer the amount to my account within next 10 days if the deficient medicine could not be made good. He also told me that the the phone conversation was recorded and there will be no fraud by getting bank account number and code. If it is beyond you to replenish the short-supplied medicine then refund the amount taken for it at the earliest under intimation to me. Your early action is required. Thanks Sent from my iPad On 20-Feb-2020, at 11:37 AM, care@medlife.com wrote: Dear Customer, Greetings from Medlife. Order ID: OR2041QU-002A We regret the inconvenience caused to you. Reference to your concern, as per our concern team, we have dispatched below medicine with mentioned quantities. HIMALAYA LIV 52 TABLET 100 Order Quantity - 2 Dispatched Quantity - 2 VESORET CAPSULE KIT PACK OF 30 Order Quantity - 2 Dispatched Quantity - 2 Further, I am really sorry to inform you that we will not be able to assist you in this regard. For any further assistance, please revert to us. Our team will be happy to assist you. Looking forward to serve you better. Thank you for choosing Medlife. Thanks & Regards Shivu Naik CSD Team On: 2020-02-19 18:28:33 , dharm verma wrote: Please don't cheat your customers. Instead of informing "we have dispatched all the medicines with correct quantities" specify the exact quantities of supplied medicines in figures and numbers. I reiterate that in place of 60 capsules of VESORET ordered I received only one packet containing 30 capsules of VESORET. A copy of bill is attached which clearly says " two units of VESORET (One unit consists of 30 capsules) are charged. So kindly inform the quantity of VESORET capsules in numbers packed and quantity of capsules contained in one unit. Please be honest as you are accusing me of giving wrong information regarding receiving only one unit of VESORET containing 30 capsules and are claiming that photos of contents and packet, are false. Your reply is urgently requested. -----------------------------Disclaimer------------------------------------- This e-mail and any attachment is for authorized use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, modified, distributed, published, disclosed to, retained or used by, any other party unless it has a prior written consent from the authorized representative of Medlife International Pvt Ltd. Views or Opinions, if any, presented in this email are solely those of the sender and may not necessarily reflect the views or opinions of Medlife International Pvt Ltd or its affiliates. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and notify the sender. While the company has reasonable anti virus mechanisms in place, it accepts no liability for any damage caused by any virus transmitted by this email. Also, please help Medlife to respect the environment by not printing this email! Thank you Sent from my iPad On 19-Feb-2020, at 2:14 PM, care@medlife.com wrote: Dear Customer, Greetings from Medlife. Order ID: OR2041QU-002A We regret the inconvenience caused to you. Reference to your concern, as per our concern team, we have dispatched all the medicine with correct quantities. Further, we are unable to process your request. For any further assistance, please revert to us. Our team will be happy to assist you. Looking forward to serve you better. Thank you for choosing Medlife. Thanks & Regards Shivu Naik CSD Team On: 2020-02-19 13:52:24 , dharmprakashverma@yahoo.com wrote: Dear Medlife, You have promised to sortout and resolve my concern within next 24-48 hours on 08-02-2020 and again repeated it on 14-02-2020, I am still awaiting for your reply. One should be honest to his own commitments. Kindly send one packet of Vesoret at your earliest to settle this complaint. On 09-Feb-2020 12:46 PM, care@medlife.com wrote: Dear Customer, Greetings from Medlife. Order ID: OR2041QU-002A We regret the inconvenience caused to you. Reference to your concern, I would like to inform you that a complaint has been registered to the respective team to investigate on the same and the same would be resolved in the next 24-48 hours. We request your cooperation in this regard. For any further assistance, please revert to us. Our team will be happy to assist you. Looking forward to serve you better. Thank you for choosing Medlife. Thanks & Regards Shivu Naik CSD Team On: 2020-02-08 17:48:27 , dharmprakashverma@yahoo.com wrote: Dear Medlife, Against ordered 2 units of Vesoret only 1 unit of Vesoret delivered. Please find attached photos of packet received and it's contents as received. Your immediate action to replenish one packet of short supplied Vesoret is requested. Please take urgent curative action/measure. -----------------------------Disclaimer------------------------------------- This e-mail and any attachment is for authorized use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, modified, distributed, published, disclosed to, retained or used by, any other party unless it has a prior written consent from the authorized representative of Medlife International Pvt Ltd. Views or Opinions, if any, presented in this email are solely those of the sender and may not necessarily reflect the views or opinions of Medlife International Pvt Ltd or its affiliates. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and notify the sender. While the company has reasonable anti virus mechanisms in place, it accepts no liability for any damage caused by any virus transmitted by this email. Also, please help Medlife to respect the environment by not printing this email! Thank you Thanks & Regards CSD Team For better and hassle free experience, download our latest application using below links.Google Play Store : tiny.cc/y0qxgzApple Store : tiny.cc/i3qxgz -----------------------------Disclaimer------------------------------------- This e-mail and any attachment is for authorized use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, modified, distributed, published, disclosed to, retained or used by, any other party unless it has a prior written consent from the authorized representative of Medlife International Pvt Ltd. Views or Opinions, if any, presented in this email are solely those of the sender and may not necessarily reflect the views or opinions of Medlife International Pvt Ltd or its affiliates. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and notify the sender. While the company has reasonable anti virus mechanisms in place, it accepts no liability for any damage caused by any virus transmitted by this email. Also, please help Medlife to respect the environment by not printing this email! Thank you -----------------------------Disclaimer------------------------------------- This e-mail and any attachment is for authorized use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, modified, distributed, published, disclosed to, retained or used by, any other party unless it has a prior written consent from the authorized representative of Medlife International Pvt Ltd. Views or Opinions, if any, presented in this email are solely those of the sender and may not necessarily reflect the views or opinions of Medlife International Pvt Ltd or its affiliates. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and notify the sender. While the company has reasonable anti virus mechanisms in place, it accepts no liability for any damage caused by any virus transmitted by this email. Also, please help Medlife to respect the environment by not printing this email! Thank you Thanks & Regards CSD Team For better and hassle free experience, download our latest application using below links.Google Play Store : tiny.cc/y0qxgzApple Store : tiny.cc/i3qxgz -----------------------------Disclaimer------------------------------------- This e-mail and any attachment is for authorized use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, modified, distributed, published, disclosed to, retained or used by, any other party unless it has a prior written consent from the authorized representative of Medlife International Pvt Ltd. Views or Opinions, if any, presented in this email are solely those of the sender and may not necessarily reflect the views or opinions of Medlife International Pvt Ltd or its affiliates. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and notify the sender. While the company has reasonable anti virus mechanisms in place, it accepts no liability for any damage caused by any virus transmitted by this email. Also, please help Medlife to respect the environment by not printing this email! Thank you Thanks & Regards CSD Team For better and hassle free experience, download our latest application using below links.Google Play Store : tiny.cc/y0qxgzApple Store : tiny.cc/i3qxgz -----------------------------Disclaimer------------------------------------- This e-mail and any attachment is for authorized use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, modified, distributed, published, disclosed to, retained or used by, any other party unless it has a prior written consent from the authorized representative of Medlife International Pvt Ltd. Views or Opinions, if any, presented in this email are solely those of the sender and may not necessarily reflect the views or opinions of Medlife International Pvt Ltd or its affiliates. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and notify the sender. While the company has reasonable anti virus mechanisms in place, it accepts no liability for any damage caused by any virus transmitted by this email. Also, please help Medlife to respect the environment by not printing this email! Thank you -----------------------------Disclaimer------------------------------------- This e-mail and any attachment is for authorized use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, modified, distributed, published, disclosed to, retained or used by, any other party unless it has a prior written consent from the authorized representative of Medlife International Pvt Ltd. Views or Opinions, if any, presented in this email are solely those of the sender and may not necessarily reflect the views or opinions of Medlife International Pvt Ltd or its affiliates. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and notify the sender. While the company has reasonable anti virus mechanisms in place, it accepts no liability for any damage caused by any virus transmitted by this email. Also, please help Medlife to respect the environment by not printing this email! Thank you Thanks & Regards CSD Team For better and hassle free experience, download our latest application using below links. Google Play Store : tiny.cc/y0qxgz Apple Store : tiny.cc/i3qxgz -----------------------------Disclaimer------------------------------------- This e-mail and any attachment is for authorized use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, modified, distributed, published, disclosed to, retained or used by, any other party unless it has a prior written consent from the authorized representative of Medlife International Pvt Ltd. Views or Opinions, if any, presented in this email are solely those of the sender and may not necessarily reflect the views or opinions of Medlife International Pvt Ltd or its affiliates. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and notify the sender. While the company has reasonable anti virus mechanisms in place, it accepts no liability for any damage caused by any virus transmitted by this email. Also, please help Medlife to respect the environment by not printing this email! Thank you
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Dear Support, (Attention: Connected consumers) I am forwarding this communication to you for taking appropriate action. Medlife is an online supplier of medicines and health care products. It ...

By Dharm Verma

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Viewed by 31
Got forged with a dell product by authorized dealer and dell tech support
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I purchased a dell battery for my laptop from dell dealership. My product stoped working under warranty. The thing is as per dell the dealer tampered the product number of my battery while selling ...

By Abhishek Mishra

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Viewed by 1979
Flaberry a money eater
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Is there any rule that any e commerce company can hold customer amount in there account instead of transferring in customers bank account? If they insist to do so then what steps I should take agai...

By Garima Yadav

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Viewed by 1743
Explaining CCPA and making it effective
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Below is a good description of CCPA by IE Explained. Everyone in this circle should go through it and then we should discuss how CCPA can become an effective body for consumer redressal.

By Anil Mehta

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Viewed by 1936
Electronic Appliances now 10-15% more expensive due coronavirus
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Customers rushing to purchase air conditioners or refrigerators ahead of the onset of summer may be in for a disappointment. Either their favourite product may be out of stock or priced 10-15 perce...

By Sarita S

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Viewed by 2035
Pharma Circle needed
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Read this everyone. Pharma companies and traders are playing with our lives. 10 kids dead because of a bad cough syrup. Where are the regulators. Most drug inspectors filling their pockets. ...

By Reeta Kumar

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Viewed by 1719

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