A recent case in point is how Delhi Jal Board (DJB) officials behaved about supplying water tanker, a fundamental necessity of life for citizens of Delhi. They eventually put the resident aspiring for the fundamental service for the entire day and never complied.
Mr B K Chatterjee of H-1538 Chittaranjan Park
on Saturday (July 4, 2015) had asked for water tanker for his household needs, as the normal water supply was too short to meet the family's basic requirement. A complaint was lodged
vide the complaint no. 201507040236 on the same day.
It was not delivered despite repeated assurances, even as the evening rolled in. Instead a message was recieved by Mr Chatterjee on his mobile that his complaint was already resolved. Apparently they closed the complaint.
As he called back, he learnt that mobile SMS was disseminated by the office of Atul Kumar Jain JE, who is the local authority of the DJB, responsible for the job pf compliance.
A mobile contact was given to Mr Chatterjee at 7 p.m. on the same day, Saturday, for follow up. The contact no. is 96502 91526. Trying the number for several times, Mr Chatterjee stopped tired as nobody took and answered the call.
Following up the complaint on the customer care centre telephone no. 1916, the representative blandly answered that they are not responsible for any information given by JE office of Mr Atul Kumar Jain.
Such misleading feedback against the complaint and arbitrarily closing it, amounts to a serious lapse of responsibility and punishable offence not only for all cases of legitimate demand for water, but also especially because the Chatterjees are high tax-paying citizens.
Chief Minister Mr Arvind Kejriwal has been very specific in resolving water problems that has been a growing concern for all Delhi citizens. Such discourteous treatment of residents signify how deep is our carelessness about quality at services.
Chatterjees are qualified educated citizens who know whom to approach for what. It not difficult to guess how severe is the condition of common people who are victims of maltreatment by DJB officials.
In this case, perhaps, Chatterjees would have got the water tanker, if they had agreed to pay a hushed money as bribes for the essential services which a residents is entitled to get naturally, without a hassle. more