I have terrible experience with MTS internet service. I purchased the WiWi pendrive internet connection. I, by mistake, subscribed as pre-paid and after coming home, I found there is no range at all and the system could not be used. Immediately I asked them to check the issue and send a man to see the installation etc. and change the plan to post paid plan as they are not able to give the range. For that they sent a proforma and I provided the required information Nothing - but nothing happened. Again I complained, again they sent the proforma. It happened in many times. I called the customer service, at last they said they cannot provide net connection in my area as there is a "terrain in between my house and the tower" - but no such terrain is there. Again and again I requested for change of plan from post paid to pre paid, but they were adamant and will make any change only after I pay three bills , i.e. pay for three months, though they cannot provide any internet range. I paid two bills, asked them to disconnect the service - which too they did not do. They sent the third bill and also the fourth bill for no service provided to me.
To take the issue to consumer forum I asked them to give my usage details - which too they did not send. I pointed out that i need not pay the third and fourth bill as I already asked them to disconnect the connection which they did not do and also they are unable to provide me the required range to operate the system. For that no answer.
At last they sent legal notice and I provided all the information to the advocate, when their (MTS) staff called and told he willdo something. He told there is no such rule that one should pay three bills to get the plan changed, particularly when no range could be provided by MTS. They agreed to the mistake they did, but now also I get mail from MTS threatening to sue me for not paying. I told them I have asked their lawyer to give a reply whether there is any fault in my side, after seeing all the correspondence between me and MTS. Lawyer also did not give any reply till date.
Now, although there is no fault on my part and MTS has miserably failed to meet their part of obligations, yet I am called on phone and threatened and also mail sent at intervals of one to two weeks threatening me. What to do? more