12004 New Delhi-Lucknow Shatabdi Express

Traveled in this train last week.

Positives : The toilets were clean, and staff was good.

Negetives:
The coach seats were in a bad condition and some of the handles of the seat recliners were broken.
The armrests were loose.
The train was late both the sides (12003 and 12004), by 1 hour. Serious issue in time management.
The food served was not good at all. The matar paneer was too spicy. The dal was totally bland. No Salad served.

The biggest issue in Lucknow Shatabdi is the delay caused, specially at kanpur. Need to reconsider the schedule very seriously.

This is a good train. Service is good. I feel there is possibility to reduce the running time.

I recently travelled in this train along with my wife, who needed wheel-chair assistance. The train starts from a platform which is not designed for such a nicety.
An EC class coach, in which we were travelled, can not compare in comfort, quality or aesthetics with even a Second class coach of (say) a European train. Using the toilet, which is shaking all the time when train is moving, is difficult for older people.
The service was generally good. In spite of the cleaner making frequent rounds, the toilet remained shabby because of its design and materials used.
The food was OK. The bearers were neat and clean. Not all food items included were of standard brands. Even a small item like catchup in sachet was not good.