Air India

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Air India
2.92 / 5 97 Reviews
New Delhi
India
2.9297
2.92
Good
Good to fly Delhi Chicago.
I travelled from Delhi to Chicago direct international flight was a good experience. Delayed flight arrived before time. Food stuff was also good.
Surprisingly good rates for flights between Chennai and Thiruvananthapuram. Food is part of the package. Food quality is decent.
Major areas of improvement : Adherence to schedule - A flight which needs 1hr 10mins to reach will be delayed by 150mins!!. Flight crew needs to take training from Indigo staff!!

------- Edited on 2016-12-06 -------

Pros : 1) Most spacious and comfortable flights in economy class 2) Best fares when you consider that food is offered free
Cons : 1) Staff behaviour is not not always pleasant (staff are pretty aged and are allergic to questions from passengers) 2) Food may not be tasty (not many choices either) 3) Cannot expect the flights to take-off\arrive in-time (I've waited at airport for >5hrs at airport to board for a 60mins flight and have reached the destination in 2hrs and 30mins!

------- Edited on 2017-02-21 -------

Value for money with better seating, larger and comfortable aircraft etc. However, food served (though part of ticket) is not exciting and the service experience leaves customers desiring a lot more. Timeliness is a big issue with flights between MAA and TRV as most of the flights are stop over at these airports and hardly sticks to schedule.
Our national carrier is very disappointing. Flew with them to Vienna,the air conditioned did not work. The cabin temp was 39 degrees as per the captain. The seats didn't recline. The service was pathetic. Had to self serve :((

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