Apple

Apple

BEWARE BUYERS OF APPLE PRODUCTS IPHONE/IPAD/APPLE WATCH_________DARK SIDE OF APPLE INC. USA
APPLE SELLING & CIRCULATING THE TEMPERED, MODIFIED AND ALTERED IPHONES TO UNSUSPECTING CUSTOMERS

Beware, the next time if you are thinking to buy an Apple product i.e. Iphone / Ipad / Watch go through the following text elaborating the experience of its customers

If you intend to handover your iphone to apple service center for in warranty service you should be mentally prepared for the worst shock of your lifetime.

A few days after you left your phone with the service center you may be told that “you can take back your set as the same has not met the company's screening test which found that the device is damaged & so on.”

In other words, you have tried to get your phone repaired and serviced from other than the authorized service center. No matter, whatever you may plead that you have not even shown the phone to anyone else, what to talk of getting it serviced from outside.

Now you imagine what will be your feelings when the company is portraying you as a lair and levelling allegations which are totally false and baseless.

You being a loyal customer bought a new iphone/pad least knowing what is inside the box you have been handed over. You will never know that the company is selling and handing over tempered, recycled, upgraded and modified iphone/ ipad in the guise of a new phone and tomorrow if you need go to service center you will receive a shock of your life for the acts which you have not done.

I had submitted the set for service/repair on 11/2/2016, Job # DPP110216167665 with APPLE SERVICE CENTER (M/s B2X Service Solutions India Pvt. Ltd., Netaji Subhash Place, New Delhi-110034 INDIA CIN:U74120MH2010PTC203520). The customer service representative opened and inspected the set before accepting the set for service. On 16/2/2016 I was telephonically informed that “you can take back your set as the same has not met the company's screening test which found that the device is damaged & so on”. I was shocked a trembling with anger on listening such a utterly false allegation. I tried to convince that the set was never even shown to any outsider and was opened for the first time only by B2X executive for inspection before accepting the same for repairs.

I didn't collected the set from the service center and on 18/02/2016 spoke at the toll free number 18004252779 and later on with BHAGYASHREE DONGARE from Singapore office who gave case ID number 1051238285. Then again I was informed that the mobile could not be serviced by the company.
I strongly contested the claim because I have not shown or handover this phone to any third party/ unauthorized person since the time set was handed over to me by Apple in Australia.

Now the question arises where the mobile gets tempered and got damaged. If at all some tempering has been done in the mobile set, it could be either at Apple, Australia -who might have given this tempered set to me or some foul play by Apple, India.
Thereafter I had taken up this matter with Better Business Bureau
Then also the company refused to service the phone on the plea,
that the iPhone is internally modified, which Apple does not attribute to a manufacturer's defect.

I am feeing completely cheated by the company and its hypocritical practice and claim of customer support and satisfaction.
IT IS MY HUMBLE REQUEST TO ALL THOSE IF YOU ARE CONTEMPLATING BUYING AN APPLE IPHONE/IPAD/WATCH THEN THINK AGAIN

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THIS PLACE IS FULL OF CHEATS AND SCOUNDRELS. THE STAFF KEEP GOSSIPING, THEIR CASH COUNTER DOES NOT WORK. TWICE I HAVE BEEN ROBBED. ONCE SOME CHANGE I HAD KEPT NEAR THE DOOR WAS PICKED BY THE GUARD MOST PROBABLY, SECOND TIME I HAD BROUGHT SOMETHING FROM OUTSIDE , RAN INTO A FRIEND, CHATTED WITH HIM, AND WHEN I REACHED HOME REALISED I HAD FORGOTTEN THE PACKET.NEXT I WENT THE STAFF GUY KEPT LYING INSPITE OF AGREEING THAT THEY HAD SEEN THE PACKET. HE KEPT TELLING THE OTHER STAFF GUY TO SAY THIS OR THAT(LIE), AND PROMPTING HIM. I AM REALLY FED OF THESE BUGGERS. I CONTEMPLETED TELLING THE NEAR POLICE STATION, BUT ITS A SMALL AMOUNT SO I JUST LET GO.

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Shweta Chopra

XOLO Care
www.xolo.in

Finally am going to Police station for NOT giving my cell phone and lost by your company service station as attached

Thanks for XOLOCARE !!!
aaron
9867430775

---------- Forwarded message ----------
From: aaron C.T <dmcreps@gmail.com>
Date: Wed, Sep 24, 2014 at 10:58 AM
Subject: Re: XOLO - Customer Care & Support
To: Xolo Care <care@xolo.in>, Pooja Misra Misra Khaitan <pooja@consumerconexion.org>, "bejonmisra@consumerconexion.org" <bejonmisra@consumerconexion.org>, Consumer Conexion <consumerconexionhelpline@gmail.com>, CONSUMERGUIDANCE@vsnl.com, editor@timesgroup.com, "aaron C.T" <dmcreps@gmail.com>


Aaron Clementino Aaron Clementino

REPEATING AGAIN FOR THE 4TH TIME !!! ON THE PHONE AND EMAILS

WORK ORDER NUMBER 310000303667 .

.IMEI 911300450067873 DATED14/04 / 2014

DEVICE HEATING AND HANGING,IS A MAJOR COMPLAINT ON YOUR FACEBOOK PAGE !!!!!!

,GIVEN FOR SERVICE CENTER IN APRIL 2014 ,,,CELL NOT FOUND TILL TODAY SEPT 22ND !!!

PL GIVE ME REFUND OR NEW SET AS DONE BY APPLE.. AS YOU HAVE LOST THE CELL AND THE SAME IS NOT TRACEABLE FOR OVER 5 MONTHS...

ALL IM GETTING IS EMAILS FROM YOUR OFFICE AND NO REFUND & NO ACTION!!!

AARON

CC CONSUMER GUIDANCE SOCIETY
CC JAGO GRAHAK JAGO
CC FACEBOOK ACCOUNT ON XOLO
CC POLICE STATION

Friendly but lots of waiting time

Times Internet Limited, Top Floor, 10, Darya Ganj, New Delhi-110002, India.
They publicised 1 kg of Mapple Whey Protein Powder but supplied only 600 gms for the amount since while placing the order they had switched the amount from one page to the next. Upon contact they just ignored the complaint.

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