Madam Rashmi Lulla. I am surprised to know that an account has been opened without the signature and full consent of the depositor, It is warned that the account may be put to misuse by dumping in black money and the name and address of the account holder would pop up for the income tax authorities, as such it is advised that the reality in the account may got verified from the branch/ failing at the branch the head office may be contacted. Ombudsman to be informed before anything untoward happens. Especially now when they are sending SMS to create a record.