BSNL - Kharagpur

Broadband speed at Jhargram is far from satisfactory, speed is often too slow.
As a whole, broadband service is poor, specially in case of billing & if there is any problem.
Without my condsent/ information, by Broadband paln was changed midway (after taking one-year advance rent) and free usage was unilaterally withdrawn: all usage started to be billed-- dozens of complaints failed.