It is a good bank. Services vary from Branch to Branch and Manager to Manager. The The Chief Manager at Green Park Extension Branch, New Delhi, providers wonderful services to his individual clients with special care of elders. He is very receptive to the idea that each Branch of a Bank should provide training to clients once in a month on Online/Mobile/Internet banking which is not understood by majority and are prone to misled by the scrupulous.
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When I met the Chief Manager recently I found him not very happy with the Bank services to the consumers after demonetisation. But was not coming out openly. He is a very sincere and honest person who managed the period fairly well astonished me with his response. Aam aadmi on the street is also not very happy.