Please find out ways to make passanger comfortable. fare wise and capacity wise even... during peak hours if someone is travelling a long distance by metro so its pathetic, bcoz ppl dont get seats and even space to stand and hold support. during summers its filled with public body order so even worse to travel in general coaches. I know its hard to cater a huge segment but please find solutions.. air freshner you can applied in all coaches, frequency of train can be increased during peak hours or number of coaches can be increased... you have team of experts to see the solution.