Delhi Police ground personnel mostly not so educated. they do not know the basic right available for the citizen as per the constitution of India. So how do we expect that the work efficiently and ensure safety of the people. They required direly training and development.
------- Edited on 2017-06-21 -------
We have civil and criminal law, mostly civil wrongs are happening and police do not have access on it. It is required that civil crime should become part of criminal and cover under IPC. I think police certainly start working on it. Most of time I found police is helpless in supporting people or aware people cann't do much because each time one need to go to civil court.