Being a premium customer, I have a relation manager assigned. Even then for the last 6 months, I am unable to get any support from bank even after repeated calls & emails for my requirements. I can't imagine how normal customer are being serviced.
i wanted to switch loan from HDFC to SBI. on 1st Oct they SMSed that they have sent my loan application. now one SBI person is asking " how to visit your house...which way it is, how far from there" Another person called up from Kilpauk that "you have to show the original document, no no no noh, you have to come here, yes yes you can send a person with those document"
Despite submission of documents for KYC for Properitership Firm including MSME, the bank could not unlock the account. Last month request made to close the account and refund the money lying in account but making lame excuses everyday. No response from their higher offices to our emails.