ICICI Bank

I am using ICICI credit card since 9 years and no complaints and any issues shoot up thru mails immediately reverted by them and resolved. Keep it up

They have no value for the customer. The staff of the bank knows the customer only when they have to open an account in the bank or get a loan... etc... After this, no one knows who is the customer. The bank will never inform, but levy huge penalties on the customers. They have solutions to nothing.

I would rte them 2 star. The respone at the branch is poor. As other customers felt , unnecessary charges are levied and transperancy is almost zero.

I have an account for the last 16 years. Services have gone from bad to worse. Customer care is pathetic. Escalations to senior management are not heeded, Responses are not specific to issues. Processes/systems are unreliable. Cheques are not cleared for reasons as lame as "payee name not familiar to bank" after clearing 2 cheques for the same payee in the past. Funds transfer limit is suddenly reduced when you need to transfer funds urgently despite written request given to them and transactions with enhanced limit already successful. Every alternate month, they would call to update joint account holder details. They won't accept complaints over email saying the medium is not reliable but over the same medium they would send account statements. In net banking, there is no provision to raise complaints but only requests.
Despite huge efforts involved in changing the beneficiary bank account in all relevant places, I had no option but to abandon this account as my primary account.

------- Edited on 2016-05-11 -------

I have an account for the last 16 years. Services have gone from bad to worse. Customer care is pathetic. Escalations to senior management are not heeded, Responses are not specific to issues. Processes/systems are unreliable. Cheques are not cleared for reasons as lame as "payee name not familiar to bank" after clearing 2 cheques for the same payee in the past. Funds transfer limit is suddenly reduced when you need to transfer funds urgently despite written request given to them and transactions with enhanced limit already successful. Every alternate month, they would call to update joint account holder details. They won't accept complaints over email saying the medium is not reliable but over the same medium they would send account statements. In net banking, there is no provision to raise complaints but only requests.
Despite huge efforts involved in changing the beneficiary bank account in all relevant places, I had no option but to abandon this account as my primary account.

------- Edited on 2016-12-18 -------

I visited 5-6 times in a span of 7-10 working days ICICI Bank sec-46 Gurgaon branch for withdrawing cash (Rs 10000) through cheque. The branch staff kept telling me there is no cash. More irritating was the stand they would neither willing to register my request for withdrawal nor willing to take the responsibility of informing me when cash was available at branch.
I escalated it to senior management. I was given a telephonic call after about a week and was told to visit the branch and to meet a specific person to complete the transaction. strangely, the staff was still maintaining the same stand to customers that cash is not available and they did not know when it would be available. But, I was able to make my withdrawal.

Absolutely unacceptable behavior and processes. Why should the customer visit them repeatedly just to be turned down? Why shouldn't they register the customer's request for withdrawal by issuing a token? By turning down and not recording the denial of service they are pretending as if everything is fine. Cash is surely available at the branch but being disbursed in a discriminatory manner.