ICICI Bank

ICICI Bank,East of Kailash,New Delhi - Services are very underrated .I can't imagine how bank operations r upto mark when they can't even manage properly the very basic services like opening an FD accounting & maintaing the documents properly submitted in lieu the FD .Further the issues related to branch operations referred to operation head for resolution r referred back to Branch Manager who on earlier previous occassion failed to provide any proper help so back to square one.So this is how the things r in one particular branch .God knows about other branches & other banks.

Expectations from ICICI were more, could have be been even better...

All banks could rise to the occasion.ICICI made no extra effort to see that their ATMs were filled regularly.
We were begging for assistance.

------- Edited on 2017-01-20 -------

ICICI Bank,Mumbai, Powai was helpful to Senior citizens but took their timeThey wer ekind to those who do not draw every week to give them the amount in Rs100s or 50s for some amount

For the first time in five years, the Staff of ICICI Bank, Runwal Residency, Chembur, was discourteous, no down right RUDE.
I had some work and the person on the counter was missing, when I enquired the whereabouts, I was curtly informed, the counter is closed and to come next day. I told him, earlier under similar conditions, someone or the other ALWAYS helped me, but no result.
I went to another counter (Privilege banking plus Senior Citizen), this officer earlier had the audacity to ask me to go outside and make PHOTOCOPIES of the official forms, so I did not expect any help, but just wanted to check. Again no help from him! But he informed me to try at another counter.
I went to the third counter. The lady manning it was missing and I was waiting for over five minutes. Then I saw the lady and enquired, if I can talk to her. And she RUDELY shouted at me.
This was the height.
In the very same branch, if an officer saw somebody waiting, he used to approach him from another counter and resolve the issue. The culture was so great, that even the branch manager used to man the counters. Once so often he would inquire, how he can improve the service. But today's experience was something VERY DIFFERENT and needs urgent attention.

I posted the above story on the FB and my friends suggested, it is backlash of Demonetisation.
They also suggested, I send the letter to ICICI bank FB page, which I did. I got an answer in one hour, we are sorry and have forwarded the letter to the branch for further action.

Now three days have passed and No action.

Is it really demonetisation or ICICI has generally deteriorated? ...... I don't know.

The serices in the ICICI BANK have not improved by even an iota during the period.I am a physically handicapped person,but could not withdraw any money despite two visits due to he faulty system,.They have made no arrangemnets for persons like me.