Idea Cellular

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2.67 / 5 6 Reviews
SHOP NO-F12A, SAVITRI MARKET, SECTOR-18 NOIDA-201301.
2.676
2.67
Idea Cellular grievance redressal system is highly inefficient and unresponsive.

My wife ported her number from Airtel back in Aug 2015 and the pack included 200 MB of mobile data free per month. At the time she did not have a smart phone. Once she got a smart phone in Jan, she started using mobile data off and on. In mid-Feb we realized she was being charged for mobile data even when usage was much much less than 100 MB. When called on 121, they said we are activating mobile data, and about the amounts already charged you have to talk to customer care after bill is generated.

After the bill, we have called Idea customer care, sent at least 3 emails, but every time they say that you had only 1000 KB free and beyond that you are charged. No one is responding how 100 MB became less than 1 MB? Latest email of Mar 1 has not been responded to till date.

I have asked for appellate authority intervention, and also told them we will port number if such an obvious and genuine grievance is not resolved to our satisfaction. Still no response.
Idea is too bad network services even online payment also painful
Idea's on line payment website if perennially riddled with errors and it is painful trying to pay your bills. If even bill payment is bad in Idea, how can you expect Idea Internet service to be good?
idea Cellular is a mobile and internet service provider through out India. Their network is not very fast as compared to other network providers in similar places
Idea is expanding their market share very fast. their service is also good.

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