IDFC Bank Ltd

The Bank seems to have poor grievance redressal system. The Banks is forcing the users of Fastag to deposits some amount not authorised by the National Highway Authority. It amounts to unfair business practices. It does not respond the consumer grievances. A copmpalint as available on a public domain is reproduced:
"Idfc fast tag, issued for smooth travel on toll plaza, i have a very bitter experience. The very basic accounting software to calculate the toll is working incorrectly. The call center executive are highly untrained and provide very unsatisfactory answers to complaint filed.

I am using car no pb 10 ee (Tata safari) with fast tag id 65458. Anurag, registered mobile no 9958409222. My complaints are as follows :

1. The fast tag toll debit process is completely wrong it debits amount incorrectly within 24 hours also. My account has been debited twice on 16 may and 22 may despite being within 24 hours of toll paid at badarpur toll plaaze, faridabad.

2. The customer care department on lodging of complaint said the toll plaza at badarpur, faridabad works on a 12 am cutoff time, which is factually incorrect, i have been using this toll since last years and it works on hours basis since first pass throgh the toll gate is made.

3. I request idfc to make a through audit of toll statement and check their toll software for malfunctions and get back with a satisfactory reply in writing, other wise i will have to file a a suit in consumer forum and take up the matter with ministry of road transport. "

Because of the unfair business practices and the worst consumer grievance system, the Bank is being rated as below average.