Indigo Airlines

Have been flying them from their very first year and watching as they are dropping standards at an increasing pace, specifically after the IPO

3.46 / 5 39 Reviews

Gurugram

Gurugram, Haryana, India

Rate this entity

Anand Sharma

Punctuality by and large good. Behaviour of ground staff needs improvement.

Feb 21

Bajrang Bagra

While on punctuality they are still no. 1 or 2, the stubborn behaviour of their ground staff including supervisors leaves lot to desire, just not acceptable. Have almost stopped using them unless unavoidable.

Feb 20

D K Mitra

Frequent flyer. Found over the years service deteriorating and the attitude changing to one of doing favour. Ads for tickets are misleading and the dynamic pricing policy is being misused.

Feb 20

Sanjeev Roy

1. Attitude has changed from customer focus to 'we are doing you a favour'
2. They take your money at every turn and find ways not to return it

Feb 20

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Debris behavior of Indigo staff in HYD airport and a pregnant lady forced to follow the long queue, resulting in "flight miss" even we had web-check in and on time arrived into Airport Hyderabad

However, it was only due to Indigo staff ignorance but passengers have to bear the additional cost of go and fro and airfare charges +same for the next day.

I called customer care and talk to the service desk but all in vain, they per imposing everything on us which is really exasperating and irresponsible behavior.

I was feeling very helpless and furious just because as Indigo staff spoiled our trip home with the medical condition of my pregnant wife. I also suffered a lot with my family who came along to pick up us on Airport from remote location Himachal.

Still not able to understand where should I raise my voice and to I should blame for this incident.

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