Jet Airways

As far as my experience with this airline is concerned service is good and in time. There may be some problem of delay which may be beyond their control.

Poor customer service. Their partnership with Etihad is a joke. Very deceiving frequent flier partnership, ticketed busy who ? Operated by who ? Whose class of servupice applicable ? etc. At the end their discretion what miles you earn. Damage baggage issue took month. Even the appellate & nodal officer did not respond. Had to find Sr VP customer relation's email from Linked-in to get attention. Etihad as a partner is worst airline. Extremely poor baggage handling. Misses bags even when no connection involve, tag were put done properlyn. Heard Etihad staff threaten passenger from US with "remember you are still opin our country" remark. Needed to go through social media PR person to get attention on Etihad bag issue.
AP

Very efficient and prompt service. It has a very good and rewarding JP Miles Frequent Flyers program. Unlike the others so called Low Cost carriers who charge you for almost every services, this is my preferred airline.

------- Edited on 2019-01-13 -------

Customer Service i very bad; never accepts the discrepancy is service and blames the passenger or quotes the rules. you need to waster lot of time in corresponding and calling them to make sure your grievance is considered and responded.

------- Edited on 2016-01-31 -------

Customer Service is very bad; never accepts the discrepancy is service and blames the passenger or quotes the rules. you need to waster lot of time in corresponding and calling them to make sure your grievance is considered and responded.