One of the most over rated airlines in India. Try travelling with 2 kgs excess baggage and see what happens. Also the weighing scales have all been fixed. What is 19 kgs in Qatar airways is 23 kgs when transferred on a jet airways flight !!! Try eating the food on a feeder line and see how you enjoy it!.Air India is better in Seating comfort and service ,but they just do not know how to fly on time.