The Kolkata Station is clean and well maintained. Public address is clear and audible. Except on platform number 1, passenger amenities on other platforms are almost nil. There are no fans over the sitting benches except on platform no. 1.
------- Edited on 2016-08-09 -------
The approach to Kolkata Railway Station is awfully bad. Signages are absent, local people lead the motorist to wrong path, and the police catches the motorists. Heavy vehicles are lined up on the approach road from Ultadanga. The condition of the road is bad. The traffic congestion makes the life of the driver of the vehicle and the passengers either catching the train or returning to their residences, miserable.