M.S.E.D.C.L, MULUND: 1. EXORBITANT TARIFF - For Consumers between 300-600-800 Units/month. 2. Bills should be BILINGUAL (MARATHI/HINDI & ENGLISH) AS the city is of cosmopolitan population. Most of us are not able to know what are the charges being levied. Seems fooling common man. CLARITY IN BILLING AND SIMPLE TO UNDERSTAND. CITIZENS HAS A RIGHT TO KNOW AND UNDERSTAND FOR WHAT HE IS PAYING 3. TOO MANY STATE/CENTRAL GOVT. LEVIES IN ADDITION TO THE NORMAL CONSUMPTION / BILLING FOR THE UNITS CONSUMED. 4. PROPER INCENTIVE FOR TIMELY PAYMENT 5. DURING ERRATIC POWER SUPPLY, THE CONCERNED ENGINEER MUST BE PENALISED WHILE THE CONSUMERS ARE PENALISED FOR LATE PAYMENT. 6.; TRANSPARENCY AND ACCOUNTABILITY IS LACKING IN THE CURRENT SCENARIO 7. HIGH-HANDEDNESS IN DISCONNECTION AND TAKING AWAY THE CONSUMER'S METER, WITHOUT ANY INTIMATION, IS ILLOGICAL AND ILLEGAL TOO AS THE CONCERNED CONSUMER HAS PAID FOR THE METER. THUS IT WILL CONSTRUED AS THEFT OF THE METER IF THE SAME IS TAKEN AWAY BY THE MSEDCL PERSONNAL. CONSUMER HAS THE RIGHT TO INITIATE APPROPRIATE ACTION AGAINST SUCH ACTION BY THE CONCERNED AUTHORITIES. 8. ONLINE PAYMENT BY CREDIT/DEBIT CARD SHOULD NOT ATTRACT ANY ADDITIONAL CHARGES. 9. ALL THE FUNCTIONS LIKE: CHANGE OF NAME, BILLING ETC SHALL BE ONLINE AND USER FRIENDLY WITHOUT ANY CHARGES RAMAKRISHNAN C R