Billing is not fair at MTNL. Often the service is off and still we end up paying around Rs.900. If we don't pay on time the service is disconnected immediately. But if they are at fault with bad service there is no accountability.
There is only one problem with billing for Internet service of MTNL. I used to get 25% Senior Citizen rebate on MTNL landline rental. Now that I am using the same landline for Internet the rebate is not given. In addition even a small amount given for Online payment of Internet Bills has been discontinued by MTNL. MTNL should give 25% rebate to Senior Citizens on Internet Bills.
I have a land line and mobile connection from them. The CSC is managed by ladies entirely. They are very kind and listen to our problems and try to solve the same. Their knowledge level has to be improved. The work men who came here thrice never demanded any money and did their job satisfactorily. Another area is speed of internet, which is low and comes down often. Break downs are minimum. There are no hidden charges and overcharging.
3.50 / 54 Reviews
M. T. N. L Quick Customer Service,Dahisar Tele Exchange Building, Dahisar Check Naka, Dahisar East, Mumbai - 400068, India