We had a telephone connection in our Company name. We sold of all the shares of the company and now it has been taken over by a new company. We want to surrender the telephone, we are not using it at all, but the bill keeps coming and MTNL insists that we should pay the bill. The surrender papers must be signed by the new directors. How can we approach the new owners to sign documents for such a petty matter. The AGM should understand and accept our surrender letter.
MTNL is pathetic. Due to rains and old archaic cables, the engineers expressed that nothing could be done to set right the internet connection - -unless cables are changed. Furthermore, the gangmen too were difficult to handle - unionised category. Finally, I had to disconnect the MTNL internet and buy the one with our TV cable system. Now, am atleast getting connectivity though speed is inadequate and it gets disconnected quite often as is seen when we ping.
Mumbai being a super metro , we do not get even an average internet connection !!
Govt should bring in more competition so rates too are reasonable and service appreciable
------- Edited on 2017-03-31 -------
I must add here that due to poor service and no improvement even after 3 to 4 visits, we had to disconnect internet given to senior superintendent as per system. Regretfully, they disconnected my land line ( tel no 26835260) too along with internet connection. What a mess MTNL is !!
I have a land line and mobile connection from them. The CSC is managed by ladies entirely. They are very kind and listen to our problems and try to solve the same. Their knowledge level has to be improved. The work men who came here thrice never demanded any money and did their job satisfactorily. Another area is speed of internet, which is low and comes down often. Break downs are minimum. There are no hidden charges and overcharging.
3.50 / 54 Reviews
M. T. N. L Quick Customer Service,Dahisar Tele Exchange Building, Dahisar Check Naka, Dahisar East, Mumbai - 400068, India