The Grievances Redressal Forum is not at all effective in controlling the wrong done by the Electricial authorities. After hearing of a case the GRF in their finding mentioned that we "regret” for the act of the authorities and warned that such type of mistake will never be excused in future. For the mistake GRF is regretting and excusing the authorities, without taking any action. This is after all giving protection to the wrong done of the authorities.
The entry of private service providers brought with it the inevitable need for independent regulation. The Telecom Regulatory Authority of India (TRAI) was, thus, established with effect from 20th February 1997 by an Act of Parliament, called the Telecom Regulatory Authority of India Act, 1997, to regulate telecom services, including fixation/revision of tariffs for telecom services which were earlier vested in the Central Government. TRAI's mission is to create and nurture conditions for growth of telecommunications in the country in a manner and at a pace which will enable India to play a leading role in emerging global information society. One of the main objectives of TRAI is to provide a fair and transparent policy environment which promotes a level playing field and facilitates fair competition. In pursuance of above objective TRAI has issued from time to time a large number of regulations, orders and directives to deal with issues coming before it and provided the required direction to the evolution of Indian telecom market from a Government owned monopoly to a multi operator multi service open competitive market. The directions, orders and regulations issued cover a wide range of subjects including tariff, interconnection and quality of service as well as governance of the Authority.
1.93 / 514 Reviews
Mahanagar Doorsanchar Bhawan, Jawaharlal Nehru Marg, New Delhi- 110002