Service depends upon the Manager and staff of that branch. In some branches you will get very good service, whereas in other branches poor service. The attitude towards the customer has to be changed. For that the Bank has to create some guidelines for the staff. As their association is so strong, they doesn't care for the customer oriented guidelines.
State Bank of India has a poor service. It advertises, carry branch in your pocket, but unlike other banks, for most important services, it wants the customer to visit branch, Phones are rarely, if ever, picked up. No satisfactory reply, if there is one, to emails.
i wanted to switch loan from HDFC to SBI. on 1st Oct they SMSed that they have sent my loan application. now one SBI person is asking " how to visit your house...which way it is, how far from there" Another person called up from Kilpauk that "you have to show the original document, no no no noh, you have to come here, yes yes you can send a person with those document"
The ATM / CDM in this branch has probably been 'Out of Order' for major part of the year. Any no. of complaints to the Chief Manager & the Authorities have not elicited any response .
2.29 / 511 Reviews
HRBR Layout 1st Block, Kalyan Nagar, Bengaluru, Karnataka 560043, India
In Bihar Sharif, there are 4 SBI branches. In none of them, GREEN CHANNEL works properly. Most of the days it remains fail. Even the day it works, you need to swipe twice or thrice or wait for luck. In the three banks, each have two Green Channel machine but they say only one may work, other is permanently non-functioning. And on that one you have to attempt your luck. Out of 20 to 25 tries, I've got only one day when it was working without any problem.
Very poor service and regard for customer. Even money in account in not safe. A forged cheque was encashed from my 80 year old mothers account and inspite of repeated efforts the Bank refused to act and reimburse her money ! And she has been a customer for nearly 30 years with the Bank.
1.00 / 51 Reviews
12th Main Road,12th Main Rd, HAL 2nd Stage, Indiranagar, Bengaluru, Karnataka, Indien