State Bank of India

ATMs are crowded and dysfunctional often. They are coming to the speed. But bureaucratic procedures make it cumbersome to visit the branch. The branch in R T Nagar is over crowded due to huge clientele. They have all facilities like net banking, other services which are good. Staff is okay but gets bogged down with long procedures.

------- Edited on 2016-05-07 -------

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The worst treatment given to all customers.looking the customers as beggars.

The govt. tendency is not over ridden yet for professional services. There is bureaucratic and hierarchical structure for any non routine problems for interaction. Branch Managers are not yet fully authorized for many services, ATMs many times are not working or have no money. Rather than reporting total balance in self recurring deposits and breaking after any transaction, the bank intimate amount after making or breaking deposits. The repair and maintenance of ATMs and any It problems in not much in their command. The monthly credit card statements are not received at all or received very late. The courier service for this service is of third class and the courier boys simply drop the letters even without taking receipts. Once defaulted in payments of credit card the service charges, interest and other levies are very high and the call center normally do not wave these even in charges in exceptional/meritorious cases due to their bureaucratic and hierarchical structure even one department opposing other department mail written commitments as I have found in my case.

I AGREE WITH RESP.NAGESHJI.NAME OF BANK BIG BUT WORK,NATURE OF STAFF,TOO LOW.TRY TO AVOID CLIENTS JOB BY SOME OR OTHER REASON.TRY TO PUSH CLIENT FOR ALL MATTERS OUT OF PREMISESE.G ATM.CASH DEPOSIT ETC.RENOWNED FOR CHRAGES RECOVEEY WITHOUT FAIL AND FORCES ATM COMPULSORILY.JAWAI OF GOVT.OF INDIA NAD GOVT.GIVES UNNECESSARY PREFERENTIAL TREATMENT TO THEM AS AGAINST OTHER NATIONALISED BANKS.IF GROUP BANKS ARE ISOLATED FROM SBI-I FEEL SBI WILL BE NOWHERE IN LIST???

My salary account is in SBI, Gandhinagar main branch since 2002. Over the years I have experienced that the services of the bank has deteriorated from bad to worst. Moreover the bank has increased the service charges for all the
facilities immensely compared to other nationalized bank. The passbook printing facility is hopeless as they have kept only two automatic printing machine in entire city making people stand in a long queue during day hours. All other branches refuses to print the pass book if the automatic machine is out of order due to any reason. Though the bank deduct highest SMS charges from the account compared to other nationalized bank we hardly receive SMS on transaction. Many bank has provided miss call from the registered mobile no. to know the balance but SBI's facility is proved 'very difficult' to get available balance.
Moreover, whenever the interest rate decreases SBI remains first to reduce FD interest rates & the case is reversed when the interest rates rises. In short, SBI is a very costly bank to deal with. However, internet bank service is quite satisfactory to give this bank a single star.