SURABI TRUST

At Last a trusted brand in Greater Noida

A very trusted jeweller showroom

My name is Rajesh Sonakiya, I am 42 years old person working in private organization at Vapi-Gujarat.
I would like to expose the online shopping stores named ZEPMART/RIDDHI ENTERPRISE associated with an online shopping service JUNGLEE.COM which a part of Amazon.

I am a regular customer of Amazon and buying many items from them by online shopping.

During this Diwali festival season I have placed order for purchase of one LG MAKE LED TV- MODEL LG 32LB5820 80 CM (32 INCHES) FULL HD LED SMART TV (SILVER) through JUNGLEE.COM by their seller ZEP MART on 9th November 15.

Before placing the order I have enquired following information:
1. Junglee.com- It’s a part and parcel of Amazon group which is largest online store in India, I have moved ahead on the basis of previous good buying experience from Amazon.
2. ZEP MART- This supplier was shown in online seller list of Junglee.com-Before placing order I have checked the information available with their site regarding their name/address/phone number/policy etc. and keeping trust on Junglee.com place the order to ZEPMART that JUNGLEE.COM have already registered this seller on their site so they might have verified all the details.
3. About the paynimo payment gateway - First time I was using this gateway so I tried to get confirmation about this payment gateway and after knowing it that this is a part of ICICI group I moved ahead.


After placing order on 9th November 2015 I have received the e-mail confirmation by ZEP MART on same day “payment for my order was received to them and order was completed but these is no communication afterward from this seller neither any SMs so I have called on their Customer care mobile number 08527953847 which was given in the Zepmart customer care details, my call was picked up by person spelled his name as Hitesh, he told that within 72 hrs. I will get the dispatch confirmation by email.
But still i don’t have any update on my purchase.
But no communication done by this seller I have called t their Customer care mobile number 08527953847 many times but continuously found switched off.
They are neither responding on e-mail nor phone calls.
Then I understand very well that I was trapped by online fraud ZEPMART/RIDDHI ENTERPRISE.
I have searched the complaint against this seller on internet and found that this seller not only cheated me there are so many other persons are cheated by online shopping stores named ZEPMART/RIDDHI ENTERPRISE associated with an online shopping service JUNGLEE.COM which a part of Amazon.
The duration of this fraud 5 November 2015 to approx. 20 November 2015.
They have looted people like us in these 15 days.
I HAVE REGISTERED ONLINE COMPLAINT TO CYBER CRIME BRANCH OF DELHI AND GURGAON AND PRIME MINISTER PORTAL BUT THEY LEAST BOTHER ABOUT any common man because they don't know how the any person earning money and what he feels after such type of loot. They also know that facts such type of fraud person use this money for crime or illegal activities but they dam care of nation or its common people thats why not taking any action.
regards rajesh Sonakiya

Dr. Muralidhar. T.S
Director: Technical
Health & Herbal Research Division
Sri Guru Janna Kendra (Trust – Regd.,)
18th KM, Bangalore -Mysore Main Road
Kengeri -560060

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