Pension arrears, increase in DA gets always delayed as compared to SBI, PNB etc. Some banks give pension details for the month, which is not the case with this bank. At times one has to get in touch with their Manipal HO, to resolve pending issues. In this category I rate them Below Average.
Other services are really good. I have an account with them from last almost 30 years.. In this category I rate them Good.