Staff being young, not being mentored properly due to non availability of mentors, not knowing the intricacies of Banking, customer service, risk averse, not loyal to the Bank are not able to extend desired customer service.
i wanted to switch loan from HDFC to SBI. on 1st Oct they SMSed that they have sent my loan application. now one SBI person is asking " how to visit your house...which way it is, how far from there" Another person called up from Kilpauk that "you have to show the original document, no no no noh, you have to come here, yes yes you can send a person with those document"
The ATM / CDM in this branch has probably been 'Out of Order' for major part of the year. Any no. of complaints to the Chief Manager & the Authorities have not elicited any response .
2.29 / 511 Reviews
HRBR Layout 1st Block, Kalyan Nagar, Bengaluru, Karnataka 560043, India
In Bihar Sharif, there are 4 SBI branches. In none of them, GREEN CHANNEL works properly. Most of the days it remains fail. Even the day it works, you need to swipe twice or thrice or wait for luck. In the three banks, each have two Green Channel machine but they say only one may work, other is permanently non-functioning. And on that one you have to attempt your luck. Out of 20 to 25 tries, I've got only one day when it was working without any problem.