AIR LINES LOOT
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Online Signatures: 3
To
AVIATION MINISTER
These Airlines have unique ways of entincing customers into falling prey for promotional fares. I purchased a regular ticket for self and family as soon as I selected the travel option an upsell popped up for Rs6500/- to upgrade. So approximately Rs6000/- for ticket and Rs6500/- for upsell. No mention of any change in cancellation clause.Unfortunately I had to cancel the ticket for some critical reason. Opted for "manage booking" option. The cancellation option was missing. I contacted airlines, they informed that because I selected the "up sell" option no cancellation was allowed, neither the upsell amount nor the ticket amount , where as Jet airways claims zero cancellation within 24 hours. I tried to cancel within 2 to 3 hours.
Connected ConsumersAug 16