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When you received a product via an online platform in the last 12 months that you did not like/was defective and needed to return, what percentage of the times was it that your return or refund wasn’t processed (in essence you got stuck with wrong product)?

When you received a product via an online platform in the last 12 months that you did not like/was defective and needed to return, what percentage of the times was it that your return or refund wasn’t processed (in essence you got stuck with wrong product)?

Transforming India Oct 23

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