A complaint against IGL states that the complainant is receiving bills for PNG usage on ad-hoc basis. Meter reading is not taking place even though the meter is installed outside the building. Despite reminders the bills are not being corrected. I would seek opinion of the consumers as to whether such complaint is in isolation or many of the consumers of PNG suffering. Your feedback please... more
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Oct 31
Dear Sir, I have IGL Gas Connection in installed in a Flat in Delhi & a Standalone house in Noida. In both places there is no regular meter readings and once I even got a bill saying Gate locked , with a photo of a gate , which is neither mine , nor belonging to anyone in the entire neighborhood. I filed a written complaint at their help line , but barring the customary acknowledgement, there is no change in their attitude. The meter will be read if & when the person feels like more
Jun 24
Can the IGL Meter not be installed outside the apartment next to the Electricity Meter Board? This would enable the IGL/PNG reader accessibility and the consumer to pay according to the meter reading. Why install them inside the apartment, in the utility area? more
Jun 23
Thanks for the feedback. As per regulations:
1. The billing is to be done as per actual meter reading.
2. In case the service provider could not take the meter reading for its own reasons, the company may seek information on the current reading from the consumer and raise the bill on the reading informed to the company
3. In case the meter reading could not be taken due to consumer cause, the bill is to be raised on provisional basis based on last 6 month average basis. The provisional bills are to be adjusted later based on the actual reading taken.
4. The issue of incorrect meter reading is to be resolved within 10 days.
5. the refund of the excess amount is to be adjusted in the next bill failing which the company is to pay interest at prime lending rates of SBI. more
1. The billing is to be done as per actual meter reading.
2. In case the service provider could not take the meter reading for its own reasons, the company may seek information on the current reading from the consumer and raise the bill on the reading informed to the company
3. In case the meter reading could not be taken due to consumer cause, the bill is to be raised on provisional basis based on last 6 month average basis. The provisional bills are to be adjusted later based on the actual reading taken.
4. The issue of incorrect meter reading is to be resolved within 10 days.
5. the refund of the excess amount is to be adjusted in the next bill failing which the company is to pay interest at prime lending rates of SBI. more
Jun 23
PNG Meter is being deliberately installed in the kitchen close to the burner. Reading can not be taken physically by the representative of IGL most of the time. IGL is also not defining the schedule of Meter Reading and Bill Raising. It would be convenient if a specific mobile number and email ID is defined by IGL enabling consumers to convey the reading on specified date range. It would facilitate IGL to raise bill and get the payment from Consumer. more
Jun 23
