Allotment of Berths - Addl Inputs
Listed below are the key solutions, issues/ root causes related to Allotment of Berths in trains.
Kindly review them and if there is any additional solution that you can suggest, please post it as a comment.
Ministry of Railways
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Allotment of Berths – Solutions
1. The berth allotment system while booking the tickets should be made more user friendly
2. Berth allotment should be made more transparent and user driven
3. If the age entered while booking is 60+, the system should automatically allot a lower berth
4. While booking tickets there should be a column asking if a person has any special needs and the berth should be allotted accordingly
5. A fixed number of lower berths should be reserved in every train for the disabled, senior citizens, mothers with young kids
6. If the system is not able to allot seats to a group together, it should display it as a message before confirming the booking
7. An option of choosing a berth while booking online should be added in general class tickets too
8. The seat map should be shown while booking tickets, like in case of airlines
9. Passengers between 15 and 25 should always be allotted upper berth automatically
10. With the seat availability, the number of different berth available should also be shown
11. RAC passengers should automatically get the berth if there are any cancellation/non-reporting by the booked passenger
Allotment of Berths – Issues and Root Causes
1. The berth allotment system currently is not user friendly
2. Senior citizens are allotted upper berths
3. Disabled/women are not allotted lower berths
4. A family is not allotted seats together
5. Although there is an option,' book only if lower berth is allotted ', it does not guarantee lower berth
6. Passengers cannot choose a berth preference while booking the tickets in general class
7. The map of the available berths is not displayed while booking tickets
8. Berths are not allocated keeping the age of the passenger in mind
9. While booking tickets, there is no column which asks if a person has a special need
10. The berth availability on IRCTC does not show the availability of different berths
11. There no no lower berths reserved for the needy more
Kindly review them and if there is any additional solution that you can suggest, please post it as a comment.
Ministry of Railways
------------------------------------------------------------------------------------------------------------------------------------
Allotment of Berths – Solutions
1. The berth allotment system while booking the tickets should be made more user friendly
2. Berth allotment should be made more transparent and user driven
3. If the age entered while booking is 60+, the system should automatically allot a lower berth
4. While booking tickets there should be a column asking if a person has any special needs and the berth should be allotted accordingly
5. A fixed number of lower berths should be reserved in every train for the disabled, senior citizens, mothers with young kids
6. If the system is not able to allot seats to a group together, it should display it as a message before confirming the booking
7. An option of choosing a berth while booking online should be added in general class tickets too
8. The seat map should be shown while booking tickets, like in case of airlines
9. Passengers between 15 and 25 should always be allotted upper berth automatically
10. With the seat availability, the number of different berth available should also be shown
11. RAC passengers should automatically get the berth if there are any cancellation/non-reporting by the booked passenger
Allotment of Berths – Issues and Root Causes
1. The berth allotment system currently is not user friendly
2. Senior citizens are allotted upper berths
3. Disabled/women are not allotted lower berths
4. A family is not allotted seats together
5. Although there is an option,' book only if lower berth is allotted ', it does not guarantee lower berth
6. Passengers cannot choose a berth preference while booking the tickets in general class
7. The map of the available berths is not displayed while booking tickets
8. Berths are not allocated keeping the age of the passenger in mind
9. While booking tickets, there is no column which asks if a person has a special need
10. The berth availability on IRCTC does not show the availability of different berths
11. There no no lower berths reserved for the needy more
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View all 303 comments Below 303 comments
Preferential Berth allotment can also charged extra like Airlines . Lower berth is not only for senior citizen in some case medical reasons also passenger cannot climb it also to included with valid proof while booking. more
Jul 26
Can you fix Coolie charges that are fair to the Porter and to the passengers? lot of harassment at almost all stations. Why can passengers not get trolleys to take their own luggage in trains? What are you doing about senior citizen passengers to climb staircase in stations? Why not have lifts so that passengers can take lifts and go the designated platform and take luggage in trolleys? more
Aug 08
Senior citizen club members of Barddhaman(BWN) tried to book tickets of 9 persons in Rajdhani Express on 5th August 2015 for their journey to Delhi from Howrah on 7th November 2015. Not a single lower birth is allotted them during booking through irctc website. All tickets are given in upper bearth only. As among the 10 5 seniors unable to sleep in upperbirth they have cancelled the entire tour. I want to ask the railway authority that why this thing happend during reservation though ticket has booked 3 months before?There should be preference for all senior citizens and disabled citizens to book lower birth. Can you not change the software of irctc where berths should be allotted by keeping mind of the age of the passenger ? Though you have promised earlier but actually it is not happening during reservation. Please look on this matter as your earliest. more
Aug 08
During internet booking whatever berths are available please indicate the status berths like lower, upper, or side lower or upper. This will help for the senior citizen to help in deciding the travel more
Jul 24
In lot of trains, normal tickets are not available, however tatkal tickets are readily available at a much higher costs..when you board the train, you find the train almost empty, thus not justifying the non-availability of tickets beforehand....the reasons must be looked into... more
Jul 24
