Allotment of Berths - Inputs Needed on Solutions
Kindly review them and help identify solutions to them. We will then compile and share the whitepaper with the Hon'ble Minister and the Leadership team.
Ministry of Railways
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Allotment of Berths – Issues and Root Causes
1. The berth allotment system currently is not user friendly
2. Senior citizens are allotted upper berths
3. Disabled/women are not allotted lower berths
4. A family is not allotted seats together
5. Although there is an option,' book only if lower berth is allotted ', it does not guarantee lower berth
6. Passengers cannot choose a berth preference while booking the tickets in general class
7. The map of the available berths is not displayed while booking tickets
8. Berths are not allocated keeping the age of the passenger in mind
9. While booking tickets, there is no column which asks if a person has a special need
10. The berth availability on IRCTC does not show the availability of different berths
11. There no no lower berths reserved for the needy more