Bad experience with Honda Motors (Prime Honda Patparganj)
I want to share my experience with Prime Honda:
We purchased a new car from the above Dealer. On the date of Delivery i.e 20.12.2014, I was shocked to see my insurance cover note was w.e.f. 21.11.2014 i.e. one month before the date of possession. On my pointing out they issued me fresh cover note from the date of possession. After two months, our car did not start one day in the morning while going to office, I called their on-road assistance service, again I was shocked to learn that my details not update with the agency by the Prime Honda. After about four hours when their showroom opened, my problem could be solved. Meanwhile I tried to lodge a complaint on their website, but again I was unable to find any facility for the same on their website. I gave them rating of 7 when asked telephonically, which is below average.Due to this they called me several times on my telephone but not ready to share anything on my e-mail.Clearly they would not create any trail for any grievance.
I want to highlight that such a good company with very good product but they do not know how to treat their customers. I suppose this is Japanese way of grievance redressal.... more
We purchased a new car from the above Dealer. On the date of Delivery i.e 20.12.2014, I was shocked to see my insurance cover note was w.e.f. 21.11.2014 i.e. one month before the date of possession. On my pointing out they issued me fresh cover note from the date of possession. After two months, our car did not start one day in the morning while going to office, I called their on-road assistance service, again I was shocked to learn that my details not update with the agency by the Prime Honda. After about four hours when their showroom opened, my problem could be solved. Meanwhile I tried to lodge a complaint on their website, but again I was unable to find any facility for the same on their website. I gave them rating of 7 when asked telephonically, which is below average.Due to this they called me several times on my telephone but not ready to share anything on my e-mail.Clearly they would not create any trail for any grievance.
I want to highlight that such a good company with very good product but they do not know how to treat their customers. I suppose this is Japanese way of grievance redressal.... more
Viewed by 108
When you write mail to honda india and japan They will at least listen and treat with respect Resolution or compensation- i doubt more
Apr 10
Yes, very true Virmaniji. Purpose of my sharing this grievance was that I could not imagine such type of casual attitude for grievance mechanism at Honda Motors. more
Apr 10
Dear Mr. Sunil, Can you try to lodge your concern at customer_relations@hondacarindia.com Yes I agree with you the it is not the price alone which should be considered for purchase of any product. Assurance on after sales service is also equally important parameter for which a robust grievance handling mechanism is the requirement. The system should indicate proper contact details incl postal address, email ids, telephone numbers etc. Incidentally such details are missing in the e-shopping sites. more
Apr 10
