Bad LEDs - need process to get replacement
I must say the Govt instituted LEDs in a hurry and now many of them are failing. We need a mechanism where if one has a failed LED they can call the OEM with details and a replacement is home delivered or can be collected.
Because of lack of process the consumer suffers and is stuck with a failed product after 3-4 years of use.
Philips havells all are failing. Will BIS take action or as usual say not our problem? more
Because of lack of process the consumer suffers and is stuck with a failed product after 3-4 years of use.
Philips havells all are failing. Will BIS take action or as usual say not our problem? more
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I haven't seen any LED Bulb guaranteed for more than 2 years, the norm is a 1 year guarantee. I have personally claimed a refund / replacement within 1 year, but that requires the bill to be retained to claim the refund / replacement. The expected life advertised has no contractual commitment associated with it. more
Dec 18
Blaming won't help. Every product has a life-time. The manufacturers exaggerate this factor and users, in their gullibility, fall prey to it. They also find ways to get out their responsibility during the so-called warranty period. Take them to court and you make the someone else rich. more
Dec 17
I have also a similar experience of LED bulbs. Against an advertised life of a few years, 3 of my bulbs failed within 3 years. A free replacement as suggested above, will atleast arrest to some extent, the low quality of bulbs produced. The next difficulty I foresee is the refusal of the manufacturer to replace under one pretext or other. Necessary rules regarding such refusals need to be framed simultanously. more
Dec 15
