Banks cant send bouncers to collect money
"The said circular prohibits lenders from resorting to undue harassment in recovering loans, viz., persistently bothering borrowers at odd hours, use of muscle power for recovery of loans etc," he said.
The minister said with regard to complaints, the RBI has informed that complaints received by it regarding violation of the said guidelines and abusive practices followed by banks' recovery agents are viewed seriously.
"In such cases, the RBI can consider banning the bank concerned from engaging recovery agents in a particular area for a specified period.
"In case of persistent breach of above guidelines, the RBI can also consider extending the period or the area where the bank concerned is barred from engaging recovery agents," he said.
Everyone should keep this post handy in case they are being harassed by any bank. more