Behaviour in aircraft
The Govt rules have defined three categories of unruly behavior in an aircraft - Level 1 refers to behaviour that is verbally unruly, and calls for debarment upto 3 months; Level 2 indicates physical unruliness and can lead to the passenger being debarred from flying for upto 6 months and Level 3 indicates life-threatening behaviour where the debarment would be for a minimum of 2 years.
Should these rules be changed? Should there be similar rules for Railways?
More info on how the rule is enforced/implemented:
The complaint of unruly behavior would need to be filed by the pilot-in-command. These complaints will be probed by an internal committee to be set up by the airline. The internal committee will have retired District & Sessions Judge as Chairman and representatives from a different scheduled airline, passengers' association/consumer association/retired officer of Consumer Dispute Redressal Forum as Members. As per the CAR provisions, the internal committee will have to decide the matter within 30 days, and also specify the duration of ban on the unruly passenger. During the period of pendency of the enquiry the concerned airline may impose a ban on the said passenger. For every subsequent offence, the ban will be twice the period of previous ban.
The airlines will be required to share the No-Fly list, and the same will be available on DGCA website. The other airlines will not be bound by the No-Fly list of an airline. The No Fly Lists will have two components - unruly passengers banned for a certain period based on examination of the case by the internal committee; and those persons perceived to be national security risk by the Ministry of Home Affairs. The latter component will, however, not be displayed on the DGCA website.
The revised CAR also contains appeal provisions against the ban. Aggrieved persons (other than those identified as security threat by MHA) may appeal within 60 days from the date of issue of order to the Appellate Committee constituted by MoCA comprising of retired Judge of a High Court of India as Chairman and representatives of passengers association/consumer association/retired officer of Consumer Dispute Redressal Forum and airlines as Members. more
Should these rules be changed? Should there be similar rules for Railways?
More info on how the rule is enforced/implemented:
The complaint of unruly behavior would need to be filed by the pilot-in-command. These complaints will be probed by an internal committee to be set up by the airline. The internal committee will have retired District & Sessions Judge as Chairman and representatives from a different scheduled airline, passengers' association/consumer association/retired officer of Consumer Dispute Redressal Forum as Members. As per the CAR provisions, the internal committee will have to decide the matter within 30 days, and also specify the duration of ban on the unruly passenger. During the period of pendency of the enquiry the concerned airline may impose a ban on the said passenger. For every subsequent offence, the ban will be twice the period of previous ban.
The airlines will be required to share the No-Fly list, and the same will be available on DGCA website. The other airlines will not be bound by the No-Fly list of an airline. The No Fly Lists will have two components - unruly passengers banned for a certain period based on examination of the case by the internal committee; and those persons perceived to be national security risk by the Ministry of Home Affairs. The latter component will, however, not be displayed on the DGCA website.
The revised CAR also contains appeal provisions against the ban. Aggrieved persons (other than those identified as security threat by MHA) may appeal within 60 days from the date of issue of order to the Appellate Committee constituted by MoCA comprising of retired Judge of a High Court of India as Chairman and representatives of passengers association/consumer association/retired officer of Consumer Dispute Redressal Forum and airlines as Members. more
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Why not interpersonal decent interactions are followed in day to day life. Is it difficult? If yes then WHY? If we are reasonably decent in daily life then there is no need to define criteria for different places. more
Feb 20
I thank Ms.Saxena for an informative post.As usual and as is being experienced in the Nirbhaya case our laws are heavily weighed in favour of those breaking it in the name of protecting the innocent who may be wrongly implicated in a crime.With so many conditions governing the law who in his right frame of mind would like to complain against a person harassing him or infringing on his privacy. more
Jan 31
What if the unruly person is a VIP like an MP or an MLA who are notoriously famous for unruly behaviour and who often have criminal backgrounds? more
Jan 31
What about numb reaction or lip services or no response in case of Railways deficiencies like - dirty/dusty blankets, unclean linen sheet, leaky/ dirty toilets, not providing Tea/Coffee in kits/tray etc. ? Allowing passengers without reservation and/or inadequate tickets? Even complaint books are not made available to record the complaints. ( STANDARD REPLY IS 'THE MATTER WAS INVESTIGATED.. INCONVENIENCE CAUSED TO YOU IS REGRETTED' -if such complaints are somehow recorded). more
Jan 30
