Big scam by Toll Operators using Fastag
I am sharing recent experience of being excessively charged on toll road.
On Feb 5, 2022, we went by car, initially on Eastern Peripheral Expressway (EPE) from near Dasna, Ghaziabad up to Kundali, then on Western Peripheral Expressway (WPE) from Kundali to Manesar. In the evening, we retraced exact same route while returning.
I was charged Rs. 145 + 240 for outgoing travel, and Rs. 70 + 90 for return, total of Rs. 545. The debit entry of Rs. 240 was made on the afternoon of Feb 6, well over 24 hours after the travel time.
An accompanying car using the same route was charged Rs. 380 total - even that seems to be on the higher side.
It appears Toll operators check the balance available in Fastag and debit on their own whims - my car had an opening balance of Rs. 600, out of which Rs. 545 was charged, while the other car had Rs. 399 opening balance, out of which Rs. 380 was charged.
When passing through the toll gate, there is no indication on the screen about the amount being debited, which should be obligatory for the toll operator.
I have tried searching on the internet about actual applicable toll rates on EPE & WPE, but could not find this information anywhere.
Please advise how to raise this issue with an appropriate forum to seek refund of excess amounts charged.
I believe this is an important issue for Local Circles to raise with the Ministry, as well as NHAI, because not many people may be paying attention to small amounts being debited to their Fastag account, but such small sums could total thousands of crores of rupees as scam money earned by the toll operators, given that lakhs of vehicles travel around the highways paying toll through Fastag.
On Feb 5, 2022, we went by car, initially on Eastern Peripheral Expressway (EPE) from near Dasna, Ghaziabad up to Kundali, then on Western Peripheral Expressway (WPE) from Kundali to Manesar. In the evening, we retraced exact same route while returning.
I was charged Rs. 145 + 240 for outgoing travel, and Rs. 70 + 90 for return, total of Rs. 545. The debit entry of Rs. 240 was made on the afternoon of Feb 6, well over 24 hours after the travel time.
An accompanying car using the same route was charged Rs. 380 total - even that seems to be on the higher side.
It appears Toll operators check the balance available in Fastag and debit on their own whims - my car had an opening balance of Rs. 600, out of which Rs. 545 was charged, while the other car had Rs. 399 opening balance, out of which Rs. 380 was charged.
When passing through the toll gate, there is no indication on the screen about the amount being debited, which should be obligatory for the toll operator.
I have tried searching on the internet about actual applicable toll rates on EPE & WPE, but could not find this information anywhere.
Please advise how to raise this issue with an appropriate forum to seek refund of excess amounts charged.
I believe this is an important issue for Local Circles to raise with the Ministry, as well as NHAI, because not many people may be paying attention to small amounts being debited to their Fastag account, but such small sums could total thousands of crores of rupees as scam money earned by the toll operators, given that lakhs of vehicles travel around the highways paying toll through Fastag.
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Our Punishment System is Lithargic and time consuming. It is very Lenient. Hence all these GHOTALAs.
Feb 16
Fast tag website has contact details for complaint or through which ever bank you are charging your account CRM Complaint link is provided. You can complaint there. Even then if no response you complaint on PGPORTAL, with all details.
Feb 09
Keep all these receipts copy / bank receipts copy & approach to Surface ministry to verify the toll taxes. Ask them the reasons for the difference also go to media . they definitely give publicity as breaking news.
Feb 09
This kind of Toll loot appears to be an easy part of 'Digital Dacoity'. The problem with our system is N number of rules framed but poorly/hardly implemented. I think you should also approach the Consumer court for a redressal.
Feb 09
Mr. Mukul Mohan Mittal......Every one has suggested one or the other way to handle such issues. I would suggest, please write to the following: Prime Minister's Office Cabinet Minister of Surface Transport Chief Minister UP & Haryana State Minister of Surface Transport Delhi, UP, Haryana. Chairman NHAI. Email Address of all the above can be Government List. Attached all the documentary proof to the Email.
Feb 09
