Cellular services in India
All service providers give a message after each call or session of data usage,showing the balance amount or time (minutes or seconds) or data used and balance data available.
But these messages can not be saved. I found, many time that credit balance, after last call of a day is reduced when opening next day.ie closing balance and open balance of next day is different.
Feeling foul play, I have noted down credit balance after each call/session for a few days. Surprisingly it was noted that credit balance is decreased with out call or data usage.
But we have no record to prove that we didn't call or use data. So compelled to pay for unused voice or data.
I have taken up the matter with TRAI and Ministry of Communication, but with out any success.
I may request the members to bring out such cases, if you had such experiences.
Also please note down your usage, with time and date, for a few days and file complaint wherever possible.
In order to prevent these types of fraud, I suggest that service provider message should be made savable, as other messages. more