Cheating by Samsung.
Hi.All
I purchased Samsung refrigerator of worth INR.50,000/- on 5th May from Arcee electronics,Vashi Navi Mumbai .Eversince the refrigerator is delivered we are facing issues like
A) Accumulation / formation of Ice on the floor of freezer compartment and
B)Lesser cooling in the other compartments leading to decay of vegetables and other materials stored therein.
I brought this in to notice of showroom from where the purchase happened.He advised me to call their service center.The worst experience starts from here now..
1.The Samsung engineer in confidence told me that there is a flaw in the model and the same issue is notice at other customer place too.
2.He even acknowledge this in form of writting to me with his sign.
3.Thereafter,I called up Samsung Area Service manager (Sachin Bhavsar)and he took me for a jolly good ride ..Most of the time he did not express courtesy by reverting my calls.
4. I had to approached Samsung Area Sales Manager (Abhishek Gupta),who after understanding the case and inspection report committed that this refrigerator will be replaced with a new one and the process should be completed in 1 weeks time.I have confirmation of the same on Whatsapp.
5.For 15-20 days,I kept chasing him and he kept ducking my call..Finally he asked me to speak to their Area service manager "Sachin Bhavsar" who was involved earlier too..
6.The irresponsible behaviour from Area Serivce manager continued ..All my attempts failed now as a result of which I had to place my concerns on Samsung website (support.india@samsung.com)..I provided them with all the artifacts and inspection report..
7.This time around their service excellence team (Deepak Baliwal) called me to know the background ..He requested for 2 days time to revert me as he wanted to go through all the artifacts and discuss case with his seniors.After 2 days he acknowledge that my case qualifies for a refrigerator replacement and hence asked for invoice.After provding him with the details,he again he asked me for 2-3 days time so that he gives the final consent.
8.I kept waiting for days and month and tried reaching him and his samsung support website but there was no response.
9.After 15-20 days wait when I warned them of going to consumer court ,one more team member from their service excellence team (Monika Singh Tomar) called and requested me not to approach consumer court..Instead she told me she will send their expert engineer to inspect the refrigerator again and once he confirms about the issue she will firmly push my case for replacement.
10.On 14th Sept,exactly one month back their engineer (Sami Ansari) inspected my refrigerator and acknowledged that there is an issue with the unit and also pointed an additional issue of faulty Gasket..The inspection report was shared with me and the samsung service excellence team too.
11.It was almost 20 days since the report got submitted and not even once they proactively called and acknowledged about the findings and solution..There was no response from Deepak,or Monika on my mail..For all my mails where i kept "support.india@samsung.com" involved ,I got an auto response mail...
12.A week ago,again a new person from service excellence team (Narendra Singh) emerged and without having case background,he came with a verdict that samsung will not replace the refrigerator ..However, they are ready to replace the faulty PCB with software upgrade and Gasket..
If Samsung has quality check process in place then how can faulty products land in market and even if they land then should they no have a "recall process"..I am sure that must be selling refurbished products in market ..
I look forward for your advice as I think big companies like Samsung are only focused in selling their products and dont really bother about customer satisfaction issues.
One of the Samsung call center even had courage to ask me as to "whom would I address court summon" in Samsung.
Pls.note when we do purchase we spend our time ,energy and hard earned money..I have already spend more than 3 months battling with these guys who I think are mandated to discourage customers by not replying so that they get exhausted and stop the chase..
I need your help so that I can fight for my right and serve as an example for those who are facing the same issue and really dont know the way ahead..Pls.guide
Regards..
Yogesh Kapoor more
I purchased Samsung refrigerator of worth INR.50,000/- on 5th May from Arcee electronics,Vashi Navi Mumbai .Eversince the refrigerator is delivered we are facing issues like
A) Accumulation / formation of Ice on the floor of freezer compartment and
B)Lesser cooling in the other compartments leading to decay of vegetables and other materials stored therein.
I brought this in to notice of showroom from where the purchase happened.He advised me to call their service center.The worst experience starts from here now..
1.The Samsung engineer in confidence told me that there is a flaw in the model and the same issue is notice at other customer place too.
2.He even acknowledge this in form of writting to me with his sign.
3.Thereafter,I called up Samsung Area Service manager (Sachin Bhavsar)and he took me for a jolly good ride ..Most of the time he did not express courtesy by reverting my calls.
4. I had to approached Samsung Area Sales Manager (Abhishek Gupta),who after understanding the case and inspection report committed that this refrigerator will be replaced with a new one and the process should be completed in 1 weeks time.I have confirmation of the same on Whatsapp.
5.For 15-20 days,I kept chasing him and he kept ducking my call..Finally he asked me to speak to their Area service manager "Sachin Bhavsar" who was involved earlier too..
6.The irresponsible behaviour from Area Serivce manager continued ..All my attempts failed now as a result of which I had to place my concerns on Samsung website (support.india@samsung.com)..I provided them with all the artifacts and inspection report..
7.This time around their service excellence team (Deepak Baliwal) called me to know the background ..He requested for 2 days time to revert me as he wanted to go through all the artifacts and discuss case with his seniors.After 2 days he acknowledge that my case qualifies for a refrigerator replacement and hence asked for invoice.After provding him with the details,he again he asked me for 2-3 days time so that he gives the final consent.
8.I kept waiting for days and month and tried reaching him and his samsung support website but there was no response.
9.After 15-20 days wait when I warned them of going to consumer court ,one more team member from their service excellence team (Monika Singh Tomar) called and requested me not to approach consumer court..Instead she told me she will send their expert engineer to inspect the refrigerator again and once he confirms about the issue she will firmly push my case for replacement.
10.On 14th Sept,exactly one month back their engineer (Sami Ansari) inspected my refrigerator and acknowledged that there is an issue with the unit and also pointed an additional issue of faulty Gasket..The inspection report was shared with me and the samsung service excellence team too.
11.It was almost 20 days since the report got submitted and not even once they proactively called and acknowledged about the findings and solution..There was no response from Deepak,or Monika on my mail..For all my mails where i kept "support.india@samsung.com" involved ,I got an auto response mail...
12.A week ago,again a new person from service excellence team (Narendra Singh) emerged and without having case background,he came with a verdict that samsung will not replace the refrigerator ..However, they are ready to replace the faulty PCB with software upgrade and Gasket..
If Samsung has quality check process in place then how can faulty products land in market and even if they land then should they no have a "recall process"..I am sure that must be selling refurbished products in market ..
I look forward for your advice as I think big companies like Samsung are only focused in selling their products and dont really bother about customer satisfaction issues.
One of the Samsung call center even had courage to ask me as to "whom would I address court summon" in Samsung.
Pls.note when we do purchase we spend our time ,energy and hard earned money..I have already spend more than 3 months battling with these guys who I think are mandated to discourage customers by not replying so that they get exhausted and stop the chase..
I need your help so that I can fight for my right and serve as an example for those who are facing the same issue and really dont know the way ahead..Pls.guide
Regards..
Yogesh Kapoor more
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View all 17 comments Below 17 comments
File a case against Merchant and service authorizer in consumer court along with evidence before refrigerator warranty expires more
Dec 05
Criminal, Civil, Consumer are the forums/Authorities wherein you can lodge the Complaints - separately and simultaneously. Earliest actions will fetch earliest results. Pl. understand the delaying tactics so to demur and delay the responsibility. Pl. initiate actions on your part which will speak louder than any other things. more
Dec 02
Pl act as per the suggestions made by Mr S K Virmani. Instead of wasting time in chasing the Samsung people again and again, its time now to act to protect your own interests. more
Oct 30
The companies are selling their equipment to public. What happen, if the company has to pay the money back to you with the interest after court orders. It's effect nothing to the company, company will attract other persons because their are millions, you & we are just a small ant in front of them. If some one get fed-up from Samsung, he will turn to LG/ Whirlpool/ any other brand & other bands consumers will also turn to Samsung. These companies are making fool to public only & all the higher authorities are playing under these companies. They have no means with public, who is facing these problems. Some times, I feel shame as a Indian OR living in India. more
Oct 15
Even Ihad a similar experience for my fridge bought from the same shop which I had bought some years back and in the end Ihad to replace it . more
Oct 26
I agree that we ourselves are responsible as we do not courage to speak up against such unethical business practices and the service providers continue to exploit the consumers. As in one of my case, Indore based company named 'Trade India Research' taken Rs-5060 from me against providing the tips from share market & taken Rs-30800/- from me to opening a Demat Account but they have not opened the Demat account. After complaining the company they told that all payment received for services only. I have approx. 50 audio recording, which clearly show that fraud has done with me. I complaint to SEBI by one year ago & there clear symptoms shows that SEBI officers are doing nothing. I have no proof but there is clear setting between company & officers. Now I have to take this case in court, as I am only a earning person of my family including my father, who faced 2 paralyzed attacks, how can I divert my time & the food of my family, to pay court cases. Everyone is crept. No positive response of Delhi Police, M.P. Police, PMO, CBI Delhi & Bhopal. They have no time for a honest citizen. This company turn over in crodes with 200-250 employees & have also Black-listed years ago, now opened by his wife. At the age of 50, will I pass my whole life in court cases OR they will kill me any time, I have no afarid from my death, but I can't leave duties, which I have to pay to my family, so live as a dog in front of these companies & higher authorities. more
Oct 16
Sir, for such a situation we ourselves are responsible as we do not courage to speak up against such unethical business practices and the service providers continue to exploit the consumers. We keep quiet for petty amount which ultimately encourages the companies to further keep on exploiting. As a result of which we are not able to enforce quality system. Citizens are the best people which can enforce quality system in the country. All of us are victims of unethical business by the retailers in respect of charging taxes on MRP/ discounted MRP but regretfully I could not get even few like 100 complaints from the consumers so as to file a class action suit. I appeal to all the readers lets rise and speak up against malpractices of the companies and ensure that we live a quality life. more
Oct 16
