CIVIL AVIATION WOES
When a consumer cancels ticket Rs 2500 to 3000 are charged as cancellation fee and over and above the difference in fare. When airlines unilaterally cancel their flights there is no compensation for delay and consequent damages or expenses one has to meet.
DGCA as regulator should look into this anomaly and bring in fair play and protect consumers from an unequal bargaining position. When consumers purchase tickets it becomes a contract of offer acceptance. Hence damages for breach of contract should be paid by the Airlines. more