Coach maintenance
Coach TTEs should be required to carry a printed coach complaint register (specific to each coach designated by the coach serial no - reservation coach no like C1, S1, etc) to write complaints regarding coach issues only. It moves the coach by whichever train it is attached to.
It should be given to the passenger on demand. The maintenance department at the starting and end stations should look look in to it and closure reports, after attending the same, should be recorded in it. The station masters or his/her representative, at the two stations, should also check if the required action has been taken.
A method should be evolved for such issues which cannot be attended immediately, but later at a different location. In any case, a closure report should be recorded.
Vigilance department should do surprise checks on the maintenance done.
Wide publicity should be given by railways for this facility so that issues come to the fore and accountable actions comes from the concerned. more
It should be given to the passenger on demand. The maintenance department at the starting and end stations should look look in to it and closure reports, after attending the same, should be recorded in it. The station masters or his/her representative, at the two stations, should also check if the required action has been taken.
A method should be evolved for such issues which cannot be attended immediately, but later at a different location. In any case, a closure report should be recorded.
Vigilance department should do surprise checks on the maintenance done.
Wide publicity should be given by railways for this facility so that issues come to the fore and accountable actions comes from the concerned. more
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Railways is responsible for coach maintenance and it is delegated to various level during the journey. However, passengers are equally responsible to maintain the hygiene of the compartment. Generally, citizens do not take care of the public property as they do for their own property, hence the current plight of all public property. For example, people will not spit litter inside their respective houses whereas they will do the same nuisance on the road. My experience is that penal provisions must be invoked to eradicate such nuisance by the citizen, what a sorry state of affairs. People need to change their attitude. more
Apr 19
I would suggest to place a url near all the seats and passengers can use it to register complaints in real-time and can be tracked by Indian railways as the TTE's most of the times doesn't forward the complaints to respective departments. more
Apr 19
actually a url would be much more beneficial although if people wanna fudge reports, they will. more
Apr 19
Where is the coach maintenance? First of all let me ask where is the toilet maintenance at the starting point of the station? Recently both myself and my wife travelled in Cheran Express from Coimbatore to Chennai and back. The Ha1 coach travelled by us did not have flush operation in the WC toilet. Also the handshower did not work. On our return the A1 coach WC was not cleaned and it was full of human wastes. Nobody can use such type of WC un the night travel. Also in spite of this the ladies who took their children to WC also did not use the same properly with the result the entry point of WC was full of human excrete. There should be an end to these misuses and also toilet cleaning. more
Apr 19
