Complaint against my mobile operator.

The Idea become Bad to worst since several years. If NOT improved the days will get counted sooner or the letter. Infact the Process is already started, as evident. The best solution is to knock the doors of Consumer forum along with TRAI. Consumer forum can give you some compensation - subject to - you got time, efforts and money - But the results will be yours. Needless to state your paper work should be taken due care well before filling the Complaint. more  

In India it is very difficult to get any work done without persistent follow up even to the point of extreme frustration. If you have so much patience then I am sure you will have refund. more  

Hello madam, I had the same issue in past with Idea, I had taken all steps except consumer forum. But nothing happened to my complaint with different levels and also TRAI had a very deaf ears in these issues. I suggest you to either pay the bill and come out the situation or go to consumer forum for the relief ( it will take long time) more  

This refers to Geeta Jadhav post about Idea's Network Issue. I am also facing same problem in Most of Delhi areas. Idea is consolidating cell sites of Vodafone and Idea which will take another 30 to 45 days, meanwhile use 2G service this will reduce problem to some extent. Hope after consolidation of cellsites service will improve. more  

The TRAI Act, 1997 does not envisage handling of individual consumer complaints by TRAI. As per the Telecom Consumers Protection and Redressal of Grievances Regulations, 2007, in case a consumer has a complaint, the first step is to register the complaint at the toll free Call Centre number of the service provider and obtain a docket number, confirming registration of the complaint. The Call Centre has to redress the complaints as per the provisions in the QoS Regulation where no parameters are prescribed, complaints relating to faults/disruption of service have to be rectified within 3 days and all other complaints with 7 days. The complainant should contact Nodal Officer of the service provider and lodge his grievance. The contact details of a Nodal Officers are available on the service provider’s web site. These are also available on TRAI’s website under the caption ‘Consumers….. Information’. The contact details can also be obtained from the Call Center. Complaints relating to fault or disruption of service or disconnection of service shall be redressed within three days from the date of registration of complaint. All other complaints shall be redressed within ten days from the date of registration of complaint. If the Nodal Officer does not resolve the grievance satisfactorily, one can appeal to the appellate authority of the service provider in the prescribed form. The Form can be obtained, free of charge, from the offices of the service provider, sales outlets, offices of the Nodal Officer and appellate authority or it can be downloaded from the website of the service provider or TRAI’s website. The time limit for disposal of the appeal by the appellate authority is three months from the date of filing of the appeal. in the case of basic telephone (wire line) connection, for delayed rectification of faults, the customer is entitled to rent rebate at the following rates: (a) Faults pending for more than 3 days and up to 7 days: Rent rebate for 7 days. (b) Faults pending for more than 7 days and up to 15 days: Rent rebate for 15 days. (c) Faults pending for more than 15 days: rent rebate for one month. Hope this will ne useful to you!!! more