Consumer Awareness: Electricity Disconnection
Distribution companies are debarred to disconnect the electricity connection without any written notice. In case of disconnection illegally, the consumer may file immediately a written complaint. Failure to redressal the Consumer can contact the Consumer Grievance Redressal Forum and register his her complaint.
STEP 2: If not resolved he/she can move to Electricity Ombudsman.
STEP 3: If the consumer is still not satisfied or if the distribution company doesn’t implement the verdict given by the Ombudsman, the consumer can move to High Court and Supreme Court.
Alternative Remedy: STEP 1: The consumer may approach the consumer forum under COPRA for deficiency of service. The selection of the appropriate consumer forum that is, district, state or national shall be based on the pecuniary and territorial jurisdiction as contained under COPRA.
STEP 2: The consumer may go in appeal to the state commission against the order of the district forum within the period of 30 days from the date of the order.
STEP 3: The consumer may go in appeal to the national commission against the order of the state commission within the period of 30 days from the date of the order.
STEP 4: The consumer may go in appeal to the Supreme Court against the order of the national commission within the period of 30 days from the date of the order. more
STEP 2: If not resolved he/she can move to Electricity Ombudsman.
STEP 3: If the consumer is still not satisfied or if the distribution company doesn’t implement the verdict given by the Ombudsman, the consumer can move to High Court and Supreme Court.
Alternative Remedy: STEP 1: The consumer may approach the consumer forum under COPRA for deficiency of service. The selection of the appropriate consumer forum that is, district, state or national shall be based on the pecuniary and territorial jurisdiction as contained under COPRA.
STEP 2: The consumer may go in appeal to the state commission against the order of the district forum within the period of 30 days from the date of the order.
STEP 3: The consumer may go in appeal to the national commission against the order of the state commission within the period of 30 days from the date of the order.
STEP 4: The consumer may go in appeal to the Supreme Court against the order of the national commission within the period of 30 days from the date of the order. more
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Oct 31
Thanks of Dept of Consumer Affairs for enlightening the provisions. But how many officicials take action against the complaint. Does the dept think the consumer is having enough time to wait for more than four months adjournments, appeals, further appeals etc. Instead of reactive measures it should be proactive by issuing orders to electricity boards not to disconnect without observing the due process of law. Those who fail had to be taken to task thereafter more
Jul 07
Dear concerned official of the GOI, The issue raised by Sri Shankar Saran is Primafacie correct.However, I have never seen any Elec. Dist. Authority disconnecting based on the date given on the bill. They only add "the reconnection charges" (normally around Rs.75/-) in the next bill. In case, you default the next bill, appropriate action such as fuse removal is done. In order to facilitate removal of fuse, the line inspector insists on putting ancient type fuses in addition to MCB & ELCBs used now. I am not aware whether a notice is issued before that action. But I have come across several defaulters buying the top half of fuse set and reconnecting & using electricity illegally. The act & rules must be clear on both situations. If there is no clarity at present, it must be clarified by suitable legislative or executive action. more
Jun 29
Is their any Circular available in this regard. Some time the officer may not listen and cut the connection. In such situation Industrial unit may suffer till connection is restored because going to Consumer Forum or Court is lengthy procedure. Also is there any provision to punishment of concerned officer in such situation. more
Jun 25
IN ESSENCE WHAT THE ABOVE STEPS INDICATE IS THAT EVERY ENERGY CONSUMING HOUSEHOLD SHOULD HAVE A "FULL FLEDGED LEGAL CELL" IN THEIR HOMES SO THAT THEY CAN BE PREPARED TO GO FROM THE "GRIEVANCE REDRESSAL FORUM TO SUPREME COURT" TO FIGHT AN INJUSTICE DONE TO THEM BY A "HIGH HANDED BABU" ..!!..WHAT HAPPENS TO THE HOUSEHOLDER'S LIVELIHOOD..??..SHOULD HE SHIFT HIS FULL HOUSE HOLD AND EXPENSES TO THE HOUSE OF THE RESPECTIVE ENERGY MINISTER..??.. more
Jun 24
Dear sirs, while I can understand your indignation, I feel we, the citizens, should refrain from such expressions. They are perhaps O.K. in private conversations but not on public forums. The Dept. Can only express the position and perhaps consider our suggestions but can't be responsible for functioning of redresal mechanisms. If you have some suggestions on them, even that can be given as feed back. more
Jun 29
