consumer protection act of 1986 needs immediate amendment
At the outset consumer protection act of 1986 needs immediate amendment & the consumer law should be much more stringent as in past 5-7 years e commerce has flourished to the extent that offline trade is getting the heat, online services available in hotel, food , travel & Banking & Insurance are just a click away. So in view of the same the law must be amended so the malpractices can be curbed. I just booked tickets with go ibibo last week and now when 2 Days before journey I tried to cancel neither the call centre was reachable nor website was functioning , even the e mail to customer care got bounced. so its pathetic & the wonderful govt of india is a time pass govt good for nothing. bhavuk sahni more
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The situation is really pathetic. We had booked two tickets form Delhi to Amritsar and back some months ago. The return flights were cancelled due to heavy smog in first week of November 2017. Till date even the promised refunds have not been received till date from the agency or the airlines concerned. more
Jun 27
Government should issue guidelines for cancellation of ticket by Airlines. It should be certain percentage, but not the full amount. more
Jun 21
Who cares for the Consumers in India please? Can anyone remember any "consumer-centric" approach by our elected Government either while fixing prices of Petrol, Diesel, LPG or while allowing Banks to levy hefty charges on routine banking transactions or while unjustly reducing the bank interest rates on Fixed deposits, especially of senior citizens; or in any other field? Amendments in the Consumer Protection Act have been lying in the cold storage for a long time now and it appears clear that it is not at all a priority of the Government. Further, mere amendments in the Act it not enough and effective unless there is a will on the part of the Government to see that consumer complaints are disposed of in a time bound manner without any scope of extending the stipulated time-limit at the discretion of the Presiding Officers. Currently, most of our Consumer Courts have become a safe place for post-retirement jobs for politically influential Judicial Officers, Social Workers and politicians. There must be an independent and impartial authority for recruitment of Consumer Court judges in the country as whole and competent persons must only be appointed with fixed tenure and accountability. All transactions, irrespective of whether it is online or offline, must be brought within the purview of the Consumer Protection Law. It must also be made mandatory for all agencies providing any service to the consumer to disclose their complete address including website address and telephone numbers on their website as well as on all communications. more
Jun 21
