Customer Service Orientation for Government Offices - Inputs on Issues

Dear Friends:

Thank you everyone for your invaluable contributions in this circle.

While we are still working on the subject of Boosting Jobs and Economic Growth Solutions, we are starting a parallel discussion on one of the immediate priorities for Government identified by you.

Please give your inputs on all the challenges faced in dealing with Government personnel and offices like Police, Municipality, Property Registration, RTO, Courts, Railways, etc. We have a separate discussion on Corruption that was concluded a few weeks ago (whitepaper due to be published soon).

The focus here is to list what and how citizens face harassment at Government offices, followed by identification of root causes (separate post) and then identify solutions (separate post) that we can take to the Modi Government to implement.

Our mission has to be such that 5 years from now when we enter a Government Office in the country, we hear - "How can we serve you?" and not "Why are you here?"

We have faced these challenges for long enough, let us list them now, review them collectively so we all understand and then help our Government work it.

Thank you for your participation.

Rajendra Pratap Gupta
Bharatiya Janata Party more

Helpful Transforming India Jun 29

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Rajesh Kumar Singh

..................................... RAJESH KUMAR would like to stay in touch on LinkedIn. RAJESH KUMAR SINGH Vice President - Strategy & Business Development at Invest Pro, Kolkata Kolkata Area, India View profile https://www.linkedin.com/comm/in/rajesh-kumar-singh-a890a419?trk=eml-guest-invite-pprofile-link-cta&trkEmail=eml-invite_guest-null-418-null-null-%7Eyrczgq%7Ejfnlswhi%7Etc-null-neptune%2Fprofile%7Evanity%2Eview&lipi=urn%3Ali%3Apage%3Aemail_invite_guest%3BGPRcx6HFQIyzRINsoY9yVw%3D%3D Confirm that you know RAJESH KUMAR https://www.linkedin.com/comm/start/accept-invitation?sharedKey=LzsSLMjS&invitationId=6352924624937939028&trk=eml-guest-invite-cta&trkEmail=eml-invite_guest-null-416-null-null-%7Eyrczgq%7Ejfnlswhi%7Etc-ssuw-start%7Esignup%7Ewarm&lipi=urn%3Ali%3Apage%3Aemail_invite_guest%3BGPRcx6HFQIyzRINsoY9yVw%3D%3D ..................................... Unsubscribe: https://www.linkedin.com/e/v2?e=-yrczgq-jfnlswhi-tc&t=lun&midToken=AQFmrFVhGEd36Q&ek=invite_guest&li=426&m=unsub&ts=unsub&loid=AQFM938qyc3tRwAAAWKZxEq_0HHnlch_zsZ9K0nt9hkk2VBM0ffXP36clMYbpTJkSHbJXeykpdbrr07-1O-yjcvxtzBtI-bc8ze6jzQciEY8cGkn4407dGljOBiFnP6i9rBaJjhnUh-EZhGfUmNzsO7jnGqzSR7GwQ&eid=-yrczgq-jfnlswhi-tc Help: https://www.linkedin.com/e/v2?e=-yrczgq-jfnlswhi-tc&lipi=urn%3Ali%3Apage%3Aemail_invite_guest%3BGPRcx6HFQIyzRINsoY9yVw%3D%3D&a=customerServiceUrl&ek=invite_guest&li=425&m=footer&ts=help&articleId=67 You are receiving Invitation emails. LinkedIn will use your email address to make suggestions to our members in features like People You May Know. This email was sent to www.send_newpost++qsmqgxtrfdgx++trfdbbmqqslk@localcirclesmail.com. Â© 2018 LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2. LinkedIn is a registered business name of LinkedIn Ireland Unlimited Company. LinkedIn and the LinkedIn logo are registered trademarks of LinkedIn. more

Apr 06

Ramachandra Hallur (medical consultant)

Hi Rajendra, Ramachandra Hallur has left you a message on WAYN. Read the message: http://www2.wayn.com/-/87484-eghwr0?invite_token=ucks991940955rmks27274241rkw6sqinw5itex2nw3pecialx2ncnqrits0rcs1425vzmys09kymj4lr All the best, The WAYN Team ---------------------------------------- To stop receiving invite requests from Ramachandra Hallur, click here: http://www2.wayn.com/-/77572-eghwr0?m=27274241&c=991940955 To stop receiving any notifications from WAYN, click here: http://www2.wayn.com/-/77573-eghwr0?c=991940955 more

Jan 16

Ramachandra Hallur (medical consultant)

Hi Rajendra, Accept invitation from Ramachandra Hallur before it's gone! Read message: http://www2.wayn.com/-/87744-cpb3p1?invite_token=ucks991940955rmks27274241rkw6sqinw5itex2nfinalx2nw2emindew2x2ncnqrcs1802vz1zkr8aj50d6ti All the best, The WAYN Team ---------------------------------------- To stop receiving invite requests from Ramachandra Hallur, click here: http://www2.wayn.com/-/77623-cpb3p1?m=27274241&c=991940955 To stop receiving any notifications from WAYN, click here: http://www2.wayn.com/-/77624-cpb3p1?c=991940955 more

Dec 06

Csn Sarma (socialworker)

1. Citizen Awareness or participation also equally required . Denomination of Rs.100 and below that is with public as on 8th Evening is not at all coming into Banks resulting untodo chaos . 2. Secondly , the 100 notes are being exchanged with the Black Money Holders at discount since 9th instant and still this process is going on . 3. Yesterday , 24 lakhs in A.P. caught in a Car taking 500 & 1000 notes to exchange in another Town VJA - ELURU . 4. TV News on 12th is that those in counters demanding 100s only against their multiple 500 & 1000 and even Staged Dharna . more

Nov 15

Ashwini Nande

i would propose that all the procedures of all kinds of activities at all offices should be properly detailed on their respective websites. so when people want to approach any of these offices , they are well versed with the procedures, they should know who is responsible for your work. the result will be:1) will eliminate the need for agents, 2)will clearly know the time frame before approaching any office, 3) can demand expediation the work if delayed, 4) will be able to directly communicate to officers concerned. the officers also will be benefited if they are directly in contact with the party concern. agent format makes a clear possibility for extra monetary benefit. more

Mar 06

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