Daikin refusing to replace damaged AC

TL;DR
I purchased a Daikin AC from amazon and I found it defective after a month. I contacted Daikin regarding this and they said there was no damage at first. Finally they offered me repair but I refused and asked for replacement because it was their fault for sending me a defective product and also because a repaired product is not of the same quality as a new product. I am now asking for a refund because Daikin has lied to me and is trying to save money by repairing my AC and has wasted my time.
------------- Full Story --------------
I have purchased this AC from Amazon on 19th May 2019. The installation was provided by Daikin and during the installation we asked them to check the product for damages so that we would send them back if there were any damages. They said that there was no damage.
On 23rd June I opened the AC to clean the air filters. Then I observed that the evaporator fins were damaged. I immediately notified Daikin about this defect. They asked me to send pictures on whatsapp and then after I sent them they called me and said that it was not damaged. They said that it was normal and almost all AC have fins bent like this. They diagnosed this without sending a technician to check the problem based on few photos sent on Whatsapp.
I requested them to visit and check the AC and they took more than a week to send their technicians. I told them about the defects in the AC:
1. The evaporator fins were damaged.
2. The copper pipes in the indoor unit look new on one side and look corroded on the other side.
3. The front panel door was not closing properly.
4. The AC made a clicking sound when swing is turned on.
At first they denied that it was damaged. They told that it was part of design but finally they told me that a replacement unit might be sent from Haryana.
Later I called them to know the status of the complaint. They connected me to their service centre and that person started arguing with me that it was not a defect and that they would not offer me a replacement unit. They offered me a repair of the unit. I refused the repair and asked for replacement as it was manufacturing defect. I called them almost everyday and they would deny the damage.
One day they asked me to go to their showroom and check that almost all units have fins bent like that. I went to my nearest dealer and asked him if the damage was normal by showing pictures of my AC. He immediately told that this was damage and that it was unacceptable for a new AC to be like that.
This means that Daikin has knowingly sold me the damaged AC and their service centre has been lying to me that damage was normal.
After few days I talked to their Area service manager and he denied the damage too. So, I asked him to check the AC again and I sent more photos of the AC showing the corrosion. It was only then that they accepted the fact that it was defective. So, even though their technicians visited they didn't check the AC properly and didn't report the defects it had. I had to send them pictures again to make them understand. But they still offered me a repair only.

I am against repair of the unit because it is manufacturing defect and because I paid for a new AC without any defects. If I accept the repair then I would have paid full amount to buy a damaged AC and get it repaired. This would be a refurbished product then. Also, a repaired unit isn't of the same standards and quality as that of a new unit.
I also asked amazon about this and they said that their return policy was only for 10 days.
I am now tired of these unethical practices of Daikin and I want a refund of my money. I am not satisfied with their defective product and also their service.

IMG_20190708_170026___20190715042537___.jpg
Screenshot_20190704-143712___20190715042505___.jpg
PICT_20190706_174901___20190715042449___.JPG
+1
View all 45 comments Below 45 comments
i too had a very bad experience from Daikin guys, in Hyderabad.... :( I had indoor unit malfunction & they insited & tried to teach me electricals ( I am an EE engg!) saying that the issue is due to voltage surge, This is even with a voltage stabilizer though Daikin claims this is NOT necessary for this model. Had to do bitter 3 months fight for them to fix this without cost. I had to escalate to its MD, then they started to act negotiated for price from INR 10,000 to 3000! They are adamant, responsive, irresponsible. Have patience & don't loose on them...
They too tried to teach me mechanical engineering saying that evaporator fins don't help in cooling the air. I'm going to the consumer forum if they won't refund my money.
TARUN BABU,please take guidance from the NATIONAL HELP LINE FOR THE CONSUMERS 1600 11 4000to get relief.Meanwhile file a GD with the POLICE STATION and send the acknowledged copy to the MANAGING DIRECTOR OF DAIKIN both JAPAN AND INDIA.We are sure some solution will be found.You have to be methodical,preserve all docs.,get all conversation between you and the DEALER/on line service provider hard copied through the POLICE.BN DAS
Dear Mr. Tarun, Companies in India are cheating the cutomers blatantly, your complaint is quite justified. I support you and assure you that we shall boycott such companies who do not care to address genuine compaint of their customers. Besides all members of my Assn. support your cause fully. Bye,  SURINDER On Monday, 15 July, 2019, 08:24:19 pm IST, Tarun Kumar Reddy wrote:
From personal experience, I feel it is better to buy to buy AC, Frigs etc, i.e High Value consumer durables from shops you know. You can then call them up and they work for you. When you buy from Amazon or Flipcart, you are dealing through a Cloud and you will get short changed.
Partly correct reply. Avoid buying from any SHOP, or Retai shop.

Buy only from authorised sales and service dealer. Of course after checking his service quality etc.

All retail shops do bulk purchasing. They do VOLUNE SALES ONLY. Not bothered about customers after sales problems. By volume game they make huge profits.

While a sales and service dealer buys limited quantities- price WILL BE HIGH- SERVICE ETC WILL BE GOOD- BECAUSE THEY DEOEBD ON AMC INCOME- not sales profit. They know if the service is not good they make a loss!

So they WILL GIVE GOOD SERVICE.

UNFORTUNATELY THUS BEHIND THE SCENE HAPPENINGS ARE NOT UNDERSTOOD BY BUYERS, WHO COMPARE ONLY THE CHEAP price vs dealer price. And cry latter!

Sorry if I have hurt anyone.
Fight in consumer court
Post a Comment

Related Posts

    • AmazonIN cheats.

      Bought a Godrej refrigerator through AmazonIN portal effecting full payment of a rupee less than 30K through credit card. Placed order on 18th February 2025 and the product got delivered...

      By AJ Purushothaman
      /
    • Jio fiber adamant approach towards Address correction matter

      This feed is not related to any product or services, but towards stupid approach of Jio Fiber towards the customer in not correcting the Address fetched incorrectly by their system and accordingly ...

      By Sunil Shah
      /
    • PROFITEERING VS. PROFIT MAKING - DELHI TO VARANASI AIRFARE FOR KUMBH MELA :

      PROFITEERING VS. PROFIT MAKING - Profit making and profiteering are fundamentally different concepts. While profit making is the natural result of a business operating efficiently and successfully...

      By Jayakumar Daniel
      /
    • Oyo ban on unmarried couples

      Retrograde step. Indecent too . Who is Oyo to verify marriage certificates ? And on what authority ? Isn't it discrimination based on social status ? If this trend picks up ...

      By Mathai Kuriakose
      /
    • Oyo usage by unmarried couples

      I know atleast 3 girls in Delhi and UP who have been going to Oyo with their boyfriends for romance from college and tuitions. Glad they are stopping this practice but i think its easier...

      By Parvati Sharma
      /
    • Lets have no GST january say some

      No GST january. Fully avoidable: Cars, mobile, laptop,washing machine,hotel, vacation, restaurants, zomato, amazon. Avoid if possible: petrol, recharges, ola, uber, credit ca...

      By Sudesh Rai
      /
    • GST of 35%

      The proposed increase of the Goods and Services Tax (GST) on 150 items, including quality footwear, shoes, clothing, and more, to 35% requires a reevaluation of consumption patterns. If this policy...

      By Mohit Jain
      /
    • It's me Sutirtha from West Bengal. I want to share my frustrating experience with Reliance Life Insurance, where I was repeatedly misled by their representatives: 1. In August 2024, I bought P...

      By Sutirtha Ghosal
      /
    • Beware of Star Health and Care insurance

      Star and Care stand out in people having horrible claims experience and claim rejection I have seen both these insurers reject claims for illogical reasons. They seem to delay claim...

      By Naina Mittal
      /
    • Inland letter from LIC without any information

      A couple of days back, I received 2 letters from LIC. It started this "Dear Policyholder...". It was an intimation of maturity or survival benefit for the policy. Nowhere was the policy number me...

      By Padmanabhan G
      /
Share
Enter your email and mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

All My Circles
(Maximum 500 email ids allowed.)