DEAR FELOOW CONSUMERS, I SEEK YOUR ADVISE AND ASSISTANCE TO GET MY COMMUNICATION :ATE ear
The past 3 eeks I have been trying to raise the issue with ACT Fiber net co. The service provider is not able to understand my issues. But every time I take the trouble and raise the complaint pat comes the Standard automated reply in my phone.like this :
[08/01, 10:42] ACT Complaints: DEAR CUSTOMER WE ARE HAPPY TO HELP. YOU CAN CHOOSE FROM BELOW OPTIONS.
Type *1* to know your Current *Account Details*
Type *2* to know your *Plan Details*
Type *3* to know your *Data Usage*
Type *4* to know your *Due Amount*
Type *5* to get your Current Month *Invoice*
Type *6* to get the Latest *Payment Receipt*
Type *7* in case your *Internet is not Working*
Type *8* for *Offers*
[08/01, 10:42] JAYAKUMAR DANIEL: THE LAST TIME YOUR TECHNICIANS CAME SAID ANOTHER TEAM WILL COME TO RESOLVE PROBLEMS OUTSIDE. THEY HAVE RESOLVED ONLY PART OF IT.
[09/01, 16:33] JAYAKUMAR DANIEL: NONE OF THE ABOVE 8. AS A LEGITIMATE CUSTOMER I SEEK YOUR ASSISTANCE TO STREAM LINE THE CONNECTIONS THAT ARE GOING OUT FROM OUR FLAT.
REPLY IS THE SAME AUTOMATED :[09/01, 16:34] ACT Complaints: Dear Customer We are happy to help. You can choose from below options.
Type *1* to know your Current *Account Details*
Type *2* to know your *Plan Details*
Type *3* to know your *Data Usage*
Type *4* to know your *Due Amount*
Type *5* to get your Current Month *Invoice*
Type *6* to get the Latest *Payment Receipt*
Type *7* in case your *Internet is not Working*
Type *8* for *Offers*
11th Jan 2020 :From Team ACT : to me Jayakumar Daniel,8:50 AM (0 minutes ago)
DEAR PATRON,INVALID REQUEST CODE. PLEASE SEND YOUR REPLY USING BELOW CODES
TC COM : For Service Issues
TC BALANCE : For Due Amount
TC BILL : For Invoice enquiries
TC COLLECT : For payment collection
TC MY ID : To know your login id
TC PWD : To get the current password. Team ACT.
NOW HOW DO I GET MY ISSUE CONCERNING THE CONNECTION RESOLVED?
IS THE PROBLEM SOLVING RESTRICTED ONLY TO THE 8 ERROR CODES.
When you want a new connection people talk, send messages multiple times, once a customer, then thrown into the Ditch ? What Customer care ? more
[08/01, 10:42] ACT Complaints: DEAR CUSTOMER WE ARE HAPPY TO HELP. YOU CAN CHOOSE FROM BELOW OPTIONS.
Type *1* to know your Current *Account Details*
Type *2* to know your *Plan Details*
Type *3* to know your *Data Usage*
Type *4* to know your *Due Amount*
Type *5* to get your Current Month *Invoice*
Type *6* to get the Latest *Payment Receipt*
Type *7* in case your *Internet is not Working*
Type *8* for *Offers*
[08/01, 10:42] JAYAKUMAR DANIEL: THE LAST TIME YOUR TECHNICIANS CAME SAID ANOTHER TEAM WILL COME TO RESOLVE PROBLEMS OUTSIDE. THEY HAVE RESOLVED ONLY PART OF IT.
[09/01, 16:33] JAYAKUMAR DANIEL: NONE OF THE ABOVE 8. AS A LEGITIMATE CUSTOMER I SEEK YOUR ASSISTANCE TO STREAM LINE THE CONNECTIONS THAT ARE GOING OUT FROM OUR FLAT.
REPLY IS THE SAME AUTOMATED :[09/01, 16:34] ACT Complaints: Dear Customer We are happy to help. You can choose from below options.
Type *1* to know your Current *Account Details*
Type *2* to know your *Plan Details*
Type *3* to know your *Data Usage*
Type *4* to know your *Due Amount*
Type *5* to get your Current Month *Invoice*
Type *6* to get the Latest *Payment Receipt*
Type *7* in case your *Internet is not Working*
Type *8* for *Offers*
11th Jan 2020 :From Team ACT : to me Jayakumar Daniel,8:50 AM (0 minutes ago)
DEAR PATRON,INVALID REQUEST CODE. PLEASE SEND YOUR REPLY USING BELOW CODES
TC COM : For Service Issues
TC BALANCE : For Due Amount
TC BILL : For Invoice enquiries
TC COLLECT : For payment collection
TC MY ID : To know your login id
TC PWD : To get the current password. Team ACT.
NOW HOW DO I GET MY ISSUE CONCERNING THE CONNECTION RESOLVED?
IS THE PROBLEM SOLVING RESTRICTED ONLY TO THE 8 ERROR CODES.
When you want a new connection people talk, send messages multiple times, once a customer, then thrown into the Ditch ? What Customer care ? more
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View all 26 comments Below 26 comments
If no satisfactory reply is not received in a reasonable time, sending a email for record purpose will help strengthen the hands of the aggrieved consumers /customers. Even after giving the sufficient time to act and rectify the problem its better to approach consumer redressal forum for a speedy redressal. Raising the issue in social media platforms like Twitter/Whats app make them feel the gravity. more
Feb 08
Even one more problem I have faced is online recharge to Jio Fiber. I have by mistake recharged 2 times. When we took up the matter, they refused to refund the extra money paid to them. This is a sort of LOOT, specially with Senior Citizens. more
Feb 08
This type of problems have been faced by me also with other vendor. In this new technology person to person contact is practically nil. Also we will prefer if one person is assigned for this. Also now a days since they have offices all over India, it has become a practice that any person available, you are connected with them. Even if you are talking to some person and the line gets disconnected and you try again, you are assigned different person. In such case you have to explain again the complete history. more
Feb 08
In present day customer service, the talent of the company is seen from their customer (un)friendly reply. The only solution is to opt for the customer service executive and speak to him for any solution. more
Jan 22
Thank you very much for the valuable information given my friends. I had tried all the numbers. It was a futile attempt taking away our valuable time, Either the number doesnt exist or busy. Whats App messagingwe gte standard reply with only 8 errors.When an error beyond the 8 is mentioned pat comes the reply with the same message.- AT THIS STAGE THE SERVICE PROVIDER SHOULD PLAN TO SEND THE COMPLAINT TO A HUMAN BEING. These 2 I hadn't tried earlier : Toll free number: 1800 1022 836. helpdesk.blr@actcorp.in It was chennai circle so with a minot alteration got response from this : helpdesk.chn@actcorp.in Circle Manager should make a note and see that this anamoly is corrected so that the hapless customer gets his problem resolved smoothly. THANK YOU ALL. more
Jan 18
